Samantha Rosenberg
Reseda,USA
Summary
Results-driven Head of Operations known for productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability to drive operations forward. Commitment to continuous improvement and operational excellence sets the stage for success in dynamic environments.
Overview
24
24
years of professional experience
Work History
Head of Operations
Batelle
Los Angeles, CA
01.2021 - Current
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Oversee day-to-day operations, including customer success, refund requests, and team management for a growing sleep consulting business.
- Designed comprehensive sleep training programs, specializing in solutions for neurodivergent children and those with medical concerns.
- Successfully managed over 5,000 families, achieving a 98% success rate through behavior-driven techniques and personalized support.
- Spearheaded new initiatives to enhance client communication and streamline operational workflows, improving efficiency by 20%.
- Managed a large portfolio of clients, providing personalized customer success strategies and support, contributing to a 98% client satisfaction rate.
- Collaborated with cross-functional teams to optimize service delivery and troubleshoot client issues, reducing resolution time by 15%.
- Developed innovative solutions using behavioral methods to help families achieve lasting sleep success.
- Analyzed customer feedback to identify opportunities for process optimization.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Department Head | Key Hairstylist
Local 706 Iatse Make Up Artists & Hair Stylists Guild
Los Angeles, CA
01.2008 - 02.2020
- Coordinated and managed the department's daily operations.
- Led various departments, ensuring smooth operations, comprehensive staff training, and top-tier client satisfaction
- Developed and executed creative hair solutions for a diverse clientele, including high-profile figures
- Enhanced character development and visual storytelling for TV and film productions through creative and strategic styling
- Collaborated closely with directors and producers and contributed valuable input during pre-production processes
- Delivered continuity and authenticity across scenes in major productions such as Grey’s Anatomy and Arrested Development
- Expanded professional reach into editorial work and achieved striking visual results in photo shoots and advertisements
Executive Assistant & House Manager
Celebrity Family
Los Angeles, CA
01.2008 - 12.2008
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Provided support for the celebrity's personal needs, such as shopping and errands.
Executive Assistant
Levy and Pizzanti PR
Los Angeles, CA
03.2005 - 05.2005
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Conducted research on various topics as requested by executives or senior management personnel.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
Several Roles
Intralinks
Los Angeles, CA
06.2000 - 07.2004
- Provided high-level support to film productions, managing post-production workflows, asset tracking, and editing.
- Assisted in the creative development and execution of music supervision and editorial projects for major studios.
- Music Supervisor
- Assistant Editor
- Reviewed and approved audio materials for television programs and films, ensuring that all music was properly licensed.
- Ensured quality control of the soundtracks by selecting appropriate instrumental compositions for each scene.
- Created a library of pre-cleared songs for use in productions.
- Researched copyright issues related to music and cleared rights for usage in productions.
- Negotiated deals with artists, record labels and other music industry professionals.
- Compiled playlists based on specific criteria such as style, mood or genre of music.
- Maintained relationships with publishers, record labels, agents, managers and other industry contacts.
Executive Assistant
Harrison and Shriftman PR
Los Angeles, CA
01.2002 - 02.2004
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Conducted research on various topics as requested by executives or senior management personnel.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Education
Pediatric Sleep Consulting
QC Wellness
Online08-2022
Cosmetology License
SMC
01-2007
Skills
- Cross-functional coordination
- Operational Excellence
- Schedule Management
- KPI Tracking
- Customer Service Management
- Goal Setting
- Problem-solving aptitude
- Calendar Management
- Organizational Skills
- Written Communication
- Interpersonal Skills
- Cross-functional team management
- Continuous Improvement
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Head of Operations
Batelle
01.2021 - Current
Department Head | Key Hairstylist
Local 706 Iatse Make Up Artists & Hair Stylists Guild
01.2008 - 02.2020
Executive Assistant & House Manager
Celebrity Family
01.2008 - 12.2008
Executive Assistant
Levy and Pizzanti PR
03.2005 - 05.2005
Executive Assistant
Harrison and Shriftman PR
01.2002 - 02.2004
Several Roles
Intralinks
06.2000 - 07.2004
Pediatric Sleep Consulting
QC Wellness
Cosmetology License
SMC
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