Samantha Rosinsky
Wellington,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashiering Specialist, Reverse Mortgage Servicing
PHH Mortgage Services
12.2023 - 09.2024
- Responsible for over 500 checks daily including logging,balancing and depositing( Texas capital Bank and Chase)
- Checks to be pulled and sent to various insurance vendors as well as checks to be forwarded to HUD
- Ensuring logs are updated with the correct transaction information
- In charge of time sensitive research ensure checks without all relevant information are applied to the correct loan or sent back to the remitter.
- Final QC of any outgoing correspondence (including checks and other mortgage documents associated)
Escalations Relationship Manager
PHH Mortgage Services
07.2019 - 12.2023
- Managed approximately 75 incoming escalated calls , emails and or faxes per day from customers, follow up on case issues by communicating consistently with the department assisting regarding case issue
- Connect with the customer providing updates on cases with clear concise communication.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Partnered with other servicing departments to ensure timely resolution of issues.
Jewelry Business Manager
Macy’s Wellington Green
07.2017 - 09.2018
- 3.3 million dollar complex selling fine jewelry, luxury watches and fashion jewelry and watches
- With a staff of 10 oversaw merchandising, special events/trunk shows while adhering to the company’s policies and procedures
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
Executive Admin
3Axis Development
09.2014 - 02.2017
- Created and maintained databases, calendar and travel itineraries
- Maintained pipeline of quotes and purchase orders in an electronic environment
- Managed roughly 40 incoming calls, emails and faxes per day from customers
Communications Specialist
Nordstrom
02.2014 - 06.2014
- Built client book by building customer relationships
- Assisted customers by putting together events and/or parties for them and their friends and family
- Outreach throughout the community to help build and cement more customer relationships which resulted in a broader customer base
- Coordinated inbound and outbound telephone communications, created and maintained spreadsheets to track sales as well as ‘flash’ reports to monitor hour by hour volume
Jewelry Department Manager
Nordstrom
06.2011 - 02.2014
- Managed a team of six professionals
- Partnered successfully with the store manager, regional management and other store department managers to develop events and trunk shows while bringing fresh and exciting product which resulted in further cementing customer relationships and driving sales
- Responsible for hiring and integrating new employees into the Nordstrom culture
- Performed monthly employee reviews
Accessories Department Manager
Nordstrom
11.2009 - 06.2011
- Reduced and controlled expenses by staffing according to business needs
- Trained and coached team to ensure customers received the best customer service possible by a staff completely up to date on product knowledge
Sales (Handbags)
Nordstrom
09.2008 - 11.2009
- Created strong customer relationships and provided a superior customer experience
- Managed time between clerical tasks and selling
Owner/ Operator
Johnson’s Florist
04.2004 - 07.2008
- Managed day-to-day business operations.
- Led the design team
- Managed a year round staff of 5 that swelled to more than 50 during the holiday season
- Oversaw inventory control and ordering of a perishable product
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
Additional Certification - Floral Design and Event Planning
01.2003
AA - Business Management
Roger Williams University
01.1993
Skills
- Loan Servicing
- Document Review
- Appraisal review
- Relationship Management
- Loan modification knowledge
- Bankruptcy knowledge
- Dispute Resolution
- Escrow Knowledge
- Multitasking Abilities
- Investigative research
- Adaptability and Flexibility
Certification
Floral Design and Event Planning, 2003
References
Available Upon Request
Timeline
Cashiering Specialist, Reverse Mortgage Servicing
PHH Mortgage Services
12.2023 - 09.2024
Escalations Relationship Manager
PHH Mortgage Services
07.2019 - 12.2023
Jewelry Business Manager
Macy’s Wellington Green
07.2017 - 09.2018
Executive Admin
3Axis Development
09.2014 - 02.2017
Communications Specialist
Nordstrom
02.2014 - 06.2014
Jewelry Department Manager
Nordstrom
06.2011 - 02.2014
Accessories Department Manager
Nordstrom
11.2009 - 06.2011
Sales (Handbags)
Nordstrom
09.2008 - 11.2009
Owner/ Operator
Johnson’s Florist
04.2004 - 07.2008
Additional Certification - Floral Design and Event Planning
AA - Business Management
Roger Williams University
Floral Design and Event Planning, 2003
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