Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Ross

Midland

Summary

Dynamic and customer-focused professional with extensive experience, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in appointment confirmation and spreadsheet tracking, consistently improving operational efficiency and fostering positive relationships with patrons.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Maverick Inn
08.2019 - 03.2020
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Resolved service-related problems and documented actions in system.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Server

Century Bar and Grill
07.2015 - 07.2018
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Daycare Worker

Sul Ross State University Daycare
08.2015 - 05.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Maintained child-friendly environment with access to outdoor activities.
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Encouraged good behaviors using positive reinforcement methods.

Education

Bachelor of Science - Dental

Sul Ross State University
US-90, Alpine, TX 79832
05-2028

Dental Assistant

Kaplan College
1231 Lee Trevino Dr, El Paso, TX 79907
07-2014

High School Diploma -

Americas High School
12101 Pellicano Dr, El Paso, TX 79936
05-2014

Skills

  • Spreadsheet tracking
  • Appointment confirmation
  • Mail distribution
  • Departmental support
  • Scheduling appointments
  • Verbal and written communication
  • Customer service
  • Filing and sorting
  • Oral and writing communication
  • Performance improvement
  • Problem-solving skills
  • Time management
  • Work prioritization
  • Multitasking and organization
  • Customer assistance and interaction

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Maverick Inn
08.2019 - 03.2020

Daycare Worker

Sul Ross State University Daycare
08.2015 - 05.2017

Server

Century Bar and Grill
07.2015 - 07.2018

Bachelor of Science - Dental

Sul Ross State University

Dental Assistant

Kaplan College

High School Diploma -

Americas High School

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Samantha Ross