Samantha Rosser
Summerville ,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Trion City Schools
09.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Assigned, explained and graded homework.
- Enforced school and class rules to maintain order in classroom.
PSR 3
Harbin Clinic Gastroenterology
05.2022 - 08.2023
- Successfully used EMR systems. Epic, Athena, ECW.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
Accounting Clerk
Mount Vernon Mills
11.2017 - 06.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
Member Services Specialist
North Georgia Electric Membership Corporation
08.2011 - 08.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Master of Cosemtology
Georgia Northwestern Technical College
Rome, GA03.2011
High School Diploma -
Armuchee High School
Rome, GA05.2008
Skills
- Activity Management
- Special Education
- Verbal and Written Communication
- Office Administration
- HIPAA Compliance
- Insurance Verifying
- EMR Systems
- CSR Systems
Timeline
PSR 3
Harbin Clinic Gastroenterology
05.2022 - 08.2023
Substitute Teacher
Trion City Schools
09.2019 - Current
Accounting Clerk
Mount Vernon Mills
11.2017 - 06.2019
Member Services Specialist
North Georgia Electric Membership Corporation
08.2011 - 08.2017
Master of Cosemtology
Georgia Northwestern Technical College
High School Diploma -
Armuchee High School
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