Samantha Roth
Wesley Chapel,Fl
Summary
Specialized in customer support in high traffic environments. Superior computer skills and telephone etiquette. Excelling in customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline driven environments.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Yelp, Inc
10.2023 - 11.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Authorizations Coordinator-Remote
Humana Health Insurance
08.2022 - 09.2023
- Process clinical assessments from providers offices for active members.
- Schedule patients surgical appointments in alignment with approved authorizations.
- Update and verify patient and physician information.
- Ensured compliance with regulatory requirements through meticulous documentation and record-keeping practices.
Branch Banker
PNC Bank
01.2018 - 07.2022
- Conduct customer Sales conversations.
- Open checking,savings,loan and credit card accounts for new and existing clients.
- Process Wire Transfers.
- File disputes on fraudulent transactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Phone Banker
Wells Fargo Bank
01.2016 - 11.2017
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Education
High School Diploma -
William Allen High
Allentown, PA01.2008
Skills
- Excellent communication skills
- Strong organizational skills
- Customer relationship management
- Correspondence Management
- Documentation expertise
- Critical thinking abilities
Timeline
Inside Sales Representative
Yelp, Inc
10.2023 - 11.2024
Authorizations Coordinator-Remote
Humana Health Insurance
08.2022 - 09.2023
Branch Banker
PNC Bank
01.2018 - 07.2022
Phone Banker
Wells Fargo Bank
01.2016 - 11.2017
High School Diploma -
William Allen High
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