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SAMANTHA ROTHWELL
Glenshaw,PA
Work Preference
Summary
Dedicated service professional with extensive experience in fast-paced dining environments. Expert in taking accurate orders, delivering exceptional customer service, and ensuring team success. Committed to maintaining cleanliness, food safety, and a positive dining atmosphere.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Waitress/Bartender/Food Preparation Worker
VFW Post 9199
Pittsburgh, PA
11.2021 - Current
- Delivered exceptional customer service to enhance guest experiences by taking accurate food orders and serving beverages.
- Maintained cleanliness and organization of the bar area during shifts while ensuring compliance with health and safety regulations.
- Operated cash register and point-of-sale (POS) system for transactions, ensuring accurate cash handling and financial accountability.
- Collaborated with team members to ensure timely meal preparation and delivery, enhancing overall service efficiency.
- Prepared ingredients according to specifications for meal production and service, following strict food safety guidelines.
To-Go Hostess
Bahama Breeze
Lutz, FL
11.2025 - 04.2026
- Greeted guests warmly upon arrival, ensuring a friendly atmosphere and managing the reservation system for optimal guest flow.
- Assisted guests with menu inquiries and recommended daily specials, enhancing overall dining satisfaction.
- Monitored dining area for cleanliness and managed seating arrangements to minimize wait times and improve service efficiency.
- Accurately recorded customer information into the computer database for future reference and assisted in training new hosts.
Server/Cashier/Customer Service
Buffalo Wild Wings
05.2024 - 08.2025
- Delivered exceptional customer service in a fast-paced dining environment, contributing to positive guest experiences.
- Processed payments accurately and efficiently using point-of-sale systems while following company cash handling procedures.
- Resolved customer complaints professionally, enhancing overall satisfaction and fostering a positive dining atmosphere.
- Communicated closely with the kitchen to ensure orders were prepared correctly and delivered promptly.
Customer Service
Kuhn's Market
Allison Park, PA
09.2020 - 11.2023
- Started as a cashier and was promoted to customer service, efficiently resolving customer issues at the front end of the store.
Education
Certification - Surgical Sciences
A W Beattie Career Center
Allison Park, PA06-2022
High school diploma -
Shaler Area High School
Pittsburgh, PA06-2022
Skills
Certification
- ServSafe, 05/01/25, 05/01/27
- Driver's License
- OSHA 30
Awards
- Voice of Democracy Scholarship, 08/01/22, Shaler Area High School
- Legacy Scholarship, 08/01/22, Shaler Area High School
Languages
English
Timeline
To-Go Hostess
Bahama Breeze
11.2025 - 04.2026
Server/Cashier/Customer Service
Buffalo Wild Wings
05.2024 - 08.2025
Waitress/Bartender/Food Preparation Worker
VFW Post 9199
11.2021 - Current
Customer Service
Kuhn's Market
09.2020 - 11.2023
Certification - Surgical Sciences
A W Beattie Career Center
High school diploma -
Shaler Area High School