Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samantha Roush

Bedford,TX

Summary

Dynamic and results-driven professional with extensive experience at McAlister's Deli, excelling in team leadership and operations management. Proven track record in enhancing customer satisfaction and training staff, while effectively handling cash and optimizing workflows. Committed to fostering a collaborative environment and driving productivity through strategic decision-making.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

McAlister's Deli
10.2022 - Current
  • Assisted in managing daily operations to ensure efficient workflow and team productivity.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Shift Manager

McAlister's Deli
12.2021 - 10.2022
  • Coordinated staff schedules to optimize coverage during peak hours and improve service efficiency.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Implemented safety protocols, promoting a secure work environment for all employees.
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.

Certified Deli Trainer (CDT)

McAlister's Deli
06.2021 - 12.2021
  • Developed and delivered engaging training sessions to enhance employee skills and knowledge.
  • Facilitated hands-on training in operational procedures and company policies.
  • Monitored trainee progress and provided constructive feedback for skill enhancement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Team Member

McAlister's Deli
11.2020 - 06.2021
  • Assisted team members in daily operations to ensure smooth workflow.
  • Learned safety protocols and compliance standards to maintain a safe work environment.
  • Operated tools and equipment effectively under supervision, gaining hands-on experience.
  • Supported inventory management by organizing products and maintaining cleanliness.

Education

High School Diploma -

Keys High School
Euless

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Task delegation
  • Operations management

Accomplishments

I have been apart a training team for three new store openings with McAlister's Deli. During the trainings i would help teach and train the new employees regarding culture and procedures while being apart of a very fast paced environment. These Openings consist of very long hours and complete dedication.


While being apart of McAlister's, i have assisted in working at other locations across our region helping others if ever needed.

Certification

ServeSafe Certification

Timeline

Assistant Manager

McAlister's Deli
10.2022 - Current

Shift Manager

McAlister's Deli
12.2021 - 10.2022

Certified Deli Trainer (CDT)

McAlister's Deli
06.2021 - 12.2021

Team Member

McAlister's Deli
11.2020 - 06.2021

High School Diploma -

Keys High School

Similar Profiles

CREATE PROFILE