Samantha Royce
Windsor,CT
Summary
Upbeat and positive Bartender with mastery of unique craft cocktail creations, top-shelf spirits and beer and wine offerings. I pride myself on anticipating the guests' needs and responding appropriately with a sense of urgency. I work well under pressure with a keen ability to troubleshoot problems and streamline processes while still being able to maintain an attention to detail. I believe that working as a team to fulfill and address any issues or needs requested by guests makes work life flow smoothly and produces an unmatched quality experience for the guest
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Event Bartender
Lancer Hospitality
05.2023 - Current
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Maintained thorough understanding of ingredients and preparation of menu items
- Created specialty cocktails following complex recipes
- Backed up servers by preparing cocktails for event guests
- Arranged off-site set up of bar into attractive and efficient displays according to event specifications and needs
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies
- Increased bar's profile by developing signature cocktails
- Promoted warm, fun atmosphere for guests and team members
- Cleaned, organized and replenished supplies to maintain bar area appearance
- Used beer, wine and cocktail knowledge to make recommendations
- Worked flexibly to cater to fluctuating coverage needs.
High Volume Bartender
Student Prince & The Fort
11.2021 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Taking and inputting of orders for both drinks and food
- Served high customer volumes during special events, nights, and weekends.
- Actively listened to customers, handled concerns quickly, courteously and professionally.
- Cultivated warm relationships with regular customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender & Server
Union Kitchen
09.2018 - 02.2020
- Opening and closing procedures of restaurant and bar
- Obtained cash bank and stocked bar to prepare for daily operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted specialty craft cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Skilled at anticipating, identifying and fulfilling guests needs
- Trained in guest issue resolution
General Manager and Special Events Coordinator
Blue Fox Run
02.2018 - 07.2018
- Redesign of restaurant
- Hiring and training of new employees on proper protocols and customer service standards.
- Scheduling
- Monitored financial performance, and controlled expenses to provide financial stability and restaurant growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Training in and continual involvement with VIP clientele
- Design, set up and breakdown of multiple events ranging from 200+ people Tournaments to smaller 30+ people Fundraising events
- Creation of restaurant and special events menus for food and alcohol
- Developed and maintained relationships with suppliers and clientele through account development.
- Inventory
Education
Certification - Event Planning
Fashion Institute of Technology
12.2013
International Studies
University of Hartford
01.2007
Skills
- Bartending/
- Mixology
- Restaurant Management
- Banquet Experience
- Event Planning and execution
- Suggestive Selling
Certification
- ServSafe
- TIPS
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender/ Event Bartender
Lancer Hospitality
05.2023 - Current
High Volume Bartender
Student Prince & The Fort
11.2021 - 01.2023
Bartender & Server
Union Kitchen
09.2018 - 02.2020
General Manager and Special Events Coordinator
Blue Fox Run
02.2018 - 07.2018
Certification - Event Planning
Fashion Institute of Technology
International Studies
University of Hartford
- ServSafe
- TIPS
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