Samantha Royer
Broadway,VA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Patient Advocate Specialist
FirstSource
Harrisonburg, VA
03.2024 - Current
- Conducted patient screenings at facilities to determine eligibility for assistance programs.
- Facilitated acquisition of institutional resources to aid patients in receiving program approvals.
- Analyzed and verified daily census data to address pending eligibility matters.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Benefits Specialist
Shenandoah Department of Social Services
Woodstock, VA
12.2018 - 06.2023
- Determined and re-evaluated ongoing eligibility for support programs.
- Handled the evaluation of applications for Medicaid benefits and SNAP.
- Ensure thorough evaluation of secured data for integrity.
- Performed data research to assess client income, resources, and eligibility for state services.
- Evaluated appeals of denied applications using established criteria.
- Responded promptly to inquiries from applicants, providers and other stakeholders concerning Medicaid services.
- Processed requests for changes in existing Medicaid cases.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
Office Manager
American Home Patient
Harrisonburg, VA
01.2017 - 12.2018
- Managed and finalized insurance paperwork promptly within set timeframes.
- Advised off-site General Manager on critical office operations activities and tasks.
- Organized and maintained accurate databases for customer and patient information.
- Oversees procurement, inventory management, and shipment operations.
- Oversaw logistics to manage multiple drivers' deliveries efficiently.
- Coordinates with patients and medical personnel to gather extra information and arrange tests.
- Processed incoming calls and messages from patients, physicians, and branch offices.
- Scheduled patients for on-site respiratory therapy sessions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
Procurement Specialist
Aerotek Staffing
Harrisonburg, VA
03.2014 - 01.2017
- Handled multi-line phone system competently.
- Maintained accurate filing of records in both digital and physical formats.
- Prepared accurate purchase orders for efficient processing.
- Ensured compliance by updating vendor information in government accounting platforms.
- Facilitated evaluation and preparation of Requests for Proposals and Invitations to Bid.
Assistant Manager
Burger King
Harrisonburg, VA
01.2015 - 01.2016
- Assisted General Manager with staff development to achieve excellent customer service.
- Ensured adherence to restaurant policies and procedures.
- Led interview process to select top candidates.
- Analyzed overall expenses and reduced waste to maintain cost-effectiveness.
- Executed administrative duties aiding General Manager.
Phone Operator
People’s Choice Answering Service
Harrisonburg, VA
01.2014 - 12.2015
- Handled inbound calls efficiently across various businesses to ensure seamless communication for clients in healthcare and insurance domains.
- Handled calls and requests professionally.
- Upheld strict discretion in handling and sharing messages.
Office Manager/Administrative Assistant
James Madison University
Harrisonburg, VA
06.2006 - 01.2014
- Managed hiring, training, and payroll processes for approximately 50 student employees per semester.
- Followed up on donor requests promptly via multiple platforms.
- Composed solicitation letters for donor engagement.
- Ensured accurate financial tracking by overseeing program budgets.
- Ensured efficient inventory control leveraging EVA platform.
- Coordinated travel arrangements and scheduled meetings for staff with university donors.
- Achieved unprecedented university solicitation results by leveraging effective team coordination and securing a 42% success rate.
- Developed a centralized database for student caller employee hiring data.
- Created databases for Pave the Way Bricks.
Education
Associate Degree - Business Management Administration & Information Systems
Blue Ridge Community College
Weyers Cave, VA01.2006
Skills
- General Administrative
- Budgeting Management
- Motivational Leadership
- Customer Service
- Strategic Planning & Analysis
- Effective Communication
- Fundraising/Event Planning
- Project Management
- Inventory Control
- Microsoft Office Suite
- Adobe Photoshop
- InDesign Illustrator
- Adobe Suite 6
- PeopleSoft
- QuickBooks
- SharePoint
- AIM
- EVA
- Oracle
- Canvas
- Webmaster
- Pentamation
- Drupal
- Epic
- Ivanti
- Medicaid
- Database coordination
- Relationship building
- Quality assurance
Areas Of Strength And Expertise
- General Administrative
- Budgeting Management
- Motivational Leadership
- Customer Service
- Strategic Planning & Analysis
- Effective Communication
- Fundraising/Event Planning
- Project Management
- Inventory Control
Timeline
Patient Advocate Specialist
FirstSource
03.2024 - Current
Benefits Specialist
Shenandoah Department of Social Services
12.2018 - 06.2023
Office Manager
American Home Patient
01.2017 - 12.2018
Assistant Manager
Burger King
01.2015 - 01.2016
Procurement Specialist
Aerotek Staffing
03.2014 - 01.2017
Phone Operator
People’s Choice Answering Service
01.2014 - 12.2015
Office Manager/Administrative Assistant
James Madison University
06.2006 - 01.2014
Associate Degree - Business Management Administration & Information Systems
Blue Ridge Community College
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