Samantha Ruiz
Huntington Beach,CA
Overview
2
2
years of professional experience
Work History
Event Staff Member
Be Good Restaurant & Experience
Huntington Beach, CA
08.2023 - Current
- Assisted in the setup, execution and breakdown of events, ensuring smooth operations and client satisfaction.
- Provided excellent customer service by addressing attendee inquires and resolving issues promptly.
- Coordinated with team members to manage event logistics, including registration, seating and AV equipment
- Ensured compliance with safely regulations and venue policies to create a secure environment.
- Managed vendor relationships and coordinated deliveries to ensure timely availability of supplies.
Supervisor
Be Good Restaurant
04.2023 - Current
- Conduct operational walkthrough swiftly addressing issues
- Manage cash flow, recording and inputting funds from main safe
- Efficiently schedule and supervise staff, overseeing breaks and shifts
- Coordinate reservations for large parties, facilitating kitchen-front-of-house communication
- Prioritize guest satisfaction through 100% table visits, actively seeking and addressing feedback
- Train new front-of-house employees, providing guidance on company policies
- Implement strategies for timely guest service, monitoring sales, labor, and inventory.
Server
Be Good Restaurant
04.2023 - Current
- Ensuring you are guest focused, how we greet our guest is important
- Practice full hands at all times, pre-bussing and assisting coworkers, making productive steps always to assist in the overall operations of the business
- Learn to use my time wisely, keeping busy, utilizing downtime for side work duties
- Acknowledge every table sat immediately and let them know you will be right over
- 100% menu knowledge is required for both food and bar drinks
- Making sure we put food orders in a time matter to not overwhelm the kitchen
- Maintain communication with management, wait times, service needs, or opportunities for upselling.
Host
Ruths Chris Steakhouse
06.2022 - 05.2023
- Efficiently organize daily floor plan, optimizing server stations for smooth services
- Greet and check in arriving guests, ensuring a seamless entry process
- Proactively confirm reservations and address guest inquiries promptly
- Oversaw to-go orders, providing support to team members for accuracy and efficiency
- Collaborated with team members, demonstrated flexibility and teamwork.
Asst. Team Leader
H&R Block
01.2022 - 04.2023
- Set a positive tone for the office, fostering a culture of quality and consistent execution
- Lead daily huddles and effectively communicate essential information to office associates
- Ensure a positive associate experience, coaching and holding them accountable to SOP
- Oversee and lead client activities, from providing a warm welcome to executing work center and appointment management for an outstanding client experience.
Education
High School Diploma -
Loara High School
Anaheim, CASkills
- Cultural Competency
- Organization
- Team Leadership
- Customer Service
- Conflict Resolution
- Time Management
- Effective Communication
- Critical Thinking
- Ethics Professionalism
Timeline
Event Staff Member
Be Good Restaurant & Experience
08.2023 - Current
Supervisor
Be Good Restaurant
04.2023 - Current
Server
Be Good Restaurant
04.2023 - Current
Host
Ruths Chris Steakhouse
06.2022 - 05.2023
Asst. Team Leader
H&R Block
01.2022 - 04.2023
High School Diploma -
Loara High School