Samantha Russi

• Led daily store operations, ensuring optimal staffing and inventory management.
• Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
• Trained and mentored team members in customer service excellence and operational procedures.
• Analyzed sales data to identify trends, informing merchandising decisions and promotional activities.
• Coordinated visual merchandising efforts to create an appealing shopping environment that maximized product visibility.
• Managed scheduling and payroll processes, ensuring compliance with labor laws and company policies.
• Fostered a positive team culture through effective communication and conflict resolution strategies.
• Executed loss prevention measures, reducing shrinkage through staff training and security protocols.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

• Led team in achieving sales goals through effective merchandising and inventory management.
• Trained and mentored staff, fostering a customer-focused environment.
• Implemented efficient operational processes to streamline store operations and enhance productivity.
• Analyzed sales data to optimize product selection and pricing strategies.

Managed 4 doctors offices for all billing and some coding.

Worked with insurance companies and patients to maximize payments and decrease money owed to provider.

Sent all billing out to patients and claims to insurance companies.

Input all payments and followed up on older ones to ensure prompt payment.

Sent unpaid patient bills to collections when directed to by provider.

Had monthly meetings with providers to talk about billing needs or questions. There was always an open door this was to discuss minor things or inform me of changes the office would be going through.