Samantha Saenz
San Antonio,TX
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
18
18
years of professional experience
Work History
Property Manager
SYLIS Property Management
02.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Property Manager
Franklin Property Management
10.2022 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
- Maintaining a property budget
- Ordering supplies and material with HD Supply, Ferguson and Chadwell
- Walking the property daily to make sure grounds are properly being done.
Assistant Property Manager
Franklin Property Management
05.2021 - 10.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
Assistant Manager
Regional Finance
09.2015 - 05.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained comprehensive knowledge of various loan products offered by the company, enabling effective guidance for clients seeking appropriate financing solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased sales through effective merchandising strategies and targeted promotions.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Customer Service Representative
Loan Star Title Loans
03.2011 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Cashier
La Fiesta Grocery
05.2006 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Burbank High School
San Antonio, TXSkills
- Strong organizational skills
- Property Inspections
- Energetic work attitude
- Goal-oriented
- Reliable
- Adaptive team player
- Property Management
- Payment Collection
- Lease Renewals
- Exceptional oral and written communication skills
- Staff Management
- Property tours and inspections
- Leasing and sales
- Eviction Procedures
- Occupancy Management
- Maintenance Scheduling
- Multi-family property management
- Financial budgeting and reporting
References
Personal references available upon request
Timeline
Property Manager
SYLIS Property Management
02.2024 - Current
Property Manager
Franklin Property Management
10.2022 - 02.2024
Assistant Property Manager
Franklin Property Management
05.2021 - 10.2022
Assistant Manager
Regional Finance
09.2015 - 05.2021
Customer Service Representative
Loan Star Title Loans
03.2011 - 01.2013
Cashier
La Fiesta Grocery
05.2006 - 03.2011
High School Diploma -
Burbank High School
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