Samantha Saikal
Schenectady
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement. Proven expertise in cash handling and employee training, enhancing team productivity and customer satisfaction. Adept at inventory management and fostering a culture of continuous improvement, leading to streamlined operations and increased efficiency. Committed to delivering exceptional service and mentoring staff for success.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
05.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Warehouse Worker
Dollar General Distribution Center
09.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Warehouse Worker
Target Distribution Center
06.2021 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Shift Supervisor
Stewart's Shops
03.2019 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
No Degree - Culinary
Suny Schenectady County Community College
Schenectady, NY06-2020
High School Diploma -
Fonda Fultonville High School
Fonda, NY06-2018
Culinary
Fulton Montgomery County Boces
Johnstown, NY06-2018
Skills
- Point of sale
- Cash handling
- Employee training
- Inventory management
- Forklift operation
- Order picking
- Customer service
- Time management
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
Timeline
Head Cashier
Lowes Home Improvment
05.2024 - Current
Warehouse Worker
Dollar General Distribution Center
09.2023 - 02.2024
Warehouse Worker
Target Distribution Center
06.2021 - 11.2022
Shift Supervisor
Stewart's Shops
03.2019 - 06.2021
No Degree - Culinary
Suny Schenectady County Community College
High School Diploma -
Fonda Fultonville High School
Culinary
Fulton Montgomery County Boces
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