Samantha Salas
Irvine,CA
Summary
Dependable employee with 6 years of restaurant experience, 2 years of performance in hospitality roles, and 3 months of retail experience. Friendly and reliable employee providing high quality customer service to guests in a fast paced, family friendly environment. Trained to deliver immediate service to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
HOSTESS/BUSSER/ROOM SERVICE SERVER
Jimmy’s Restaurant (Fine Dining)
South Lake Tahoe, CA
11.2019 - 11.2021
- Accommodated and sat guests from the host stand
- Answered the phone frequently and helped guests with questions or concerns they had
- Scheduled numerous reservations, managed seating arrangements and server rotation
- Bussed, pre-bussed, and set tables
- Set room service trays properly and served food to rooms in the hotel
- Entered food orders into the POS system and closed checks correctly.
- Verified accuracy and quality of orders before delivery.
- Kept check outs accurate through correct billing, payment processing and cash management practices.
SALES/CASHIER
The North Face
South Lake Tahoe, CA
10.2019 - 02.2020
- Studied products available in store to be able to fully help guests find items they are looking for
- Greeted guests and responded to guest complaints properly
- Handled cash register, which included ringing up sales, bagging items, collecting payment and handling change properly, returning and exchanging items
- Provided high quality customer service to all customers.
Server
Islands Restaurants
Irvine, CA
03.2017 - 09.2019
- Memorized all alcohol and menu items in order to help guests order food and drinks according to their taste preferences
- Ran food as often as possible while accommodating guests needs
- Pre-bussed every table and bussed whenever necessary
- Trained to comfortably handle large parties alone.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
Line Runner
ETO, Islands Restaurants
Irvine, CA
03.2016 - 03.2017
- Took orders over the phone and prepared food orders to go
- Mastered running the line in the kitchen and sending meals to the appropriate tables as quickly as possible.
Hostess
Islands Restaurants
Irvine, CA
09.2015 - 03.2016
- Sat guests in proper rotation and quoted appropriate wait time according to the number of open tables.
Education
Associate of Science -
Orange Coast College
06.2023
High School Diploma - undefined
06.2016
Skills
- Customer Service
- Guest Seating Arrangements
- Menu Memorization
- Telephone Etiquette
- Conflict and Complaint Resolution
- Cash Handling
- Working under pressure
- Food and beverage pairings
- Ordering Procedures
- Relationship Building
- Safe Food Handling
- Guest Interaction
- Time Management
Languages
Spanish
Professional Working
Timeline
HOSTESS/BUSSER/ROOM SERVICE SERVER
Jimmy’s Restaurant (Fine Dining)
11.2019 - 11.2021
SALES/CASHIER
The North Face
10.2019 - 02.2020
Server
Islands Restaurants
03.2017 - 09.2019
Line Runner
ETO, Islands Restaurants
03.2016 - 03.2017
Hostess
Islands Restaurants
09.2015 - 03.2016
Associate of Science -
Orange Coast College