Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Salazar

Beaumont,CA

Summary

Detail-oriented professional with extensive experience in customer support and inventory management. Proven ability to resolve complex issues and collaborate effectively with cross-functional teams. Focused on enhancing customer experience and driving revenue growth through strategic initiatives.

Overview

6
6
years of professional experience

Work History

OGP Online Digital Shopper

Walmart
Beaumont, California
02.2024 - Current
  • Monitored inventory levels to ensure stock availability for online shoppers.
  • Managed online orders, ensuring accuracy in product selection and fulfillment.
  • Analyzed shopper behavior to optimize product placement and promotional strategies.
  • Collaborated with cross-functional teams to enhance overall customer experience.
  • Tracked performance indicators to assess revenue growth and customer satisfaction.
  • Developed and executed digital marketing campaigns that increased online sales.
  • Provided technical support for customers encountering issues during online shopping.
  • Maintained relationships with third-party vendors for timely product delivery.

Customer Support Specialist

Creations boutique Remote
Beaumont, California
12.2019 - 08.2025
  • Responded promptly and professionally to customer inquiries via email and phone calls.
  • Assisted customers with order processing and product inquiries to facilitate purchases.
  • Collaborated with team members to optimize service delivery and enhance customer experience.
  • Handled returns and exchanges in compliance with company policies.
  • Maintained up-to-date knowledge of current products and promotions for effective guidance.
  • Investigated customer complaints related to product quality and service issues.

Kohl's warehouse associate

Kohl's Distribution Center
San Bernardino, California
10.2023 - 01.2024
  • Maintained cleanliness and organization of work areas daily.
  • Picked orders accurately using handheld scanners and order sheets.
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Conducted regular inventory checks to maintain accurate stock levels.

Amazon warehouse associate

Amazon
Beaumont, California
06.2021 - 08.2023
  • Streamlined packing and picking of customer orders following established procedures.
  • Ensured organized and clean work areas to comply with safety standards.
  • Facilitated training for team members on warehouse processes and safety protocols.
  • Partnered with supervisors to optimize cross-shift workflow efficiency.
  • Tracked inventory movement using handheld scanners throughout the facility.
  • Prepared merchandise for loading by efficiently packing and labeling items.
  • Interacted with team members to clarify work assignments and expectations.
  • Processed deliveries by scanning packages and updating internal order database.

Education

Associate of Arts - Sociology

Mt. San Jacinto College
San Jacinto, CA

Skills

  • Customer service and support
  • Digital marketing strategies
  • Inventory management
  • Data analysis
  • Team collaboration
  • Order fulfillment and proofing
  • Problem resolution
  • Time management
  • Mobile commerce expertise
  • Product sourcing and selection
  • Conversion rate optimization
  • Cross-channel marketing strategies
  • Customer segmentation techniques
  • Online merchandising practices
  • Market trends analysis
  • Verbal and written communication skills
  • Order prioritization and planning
  • Client satisfaction management

Timeline

OGP Online Digital Shopper

Walmart
02.2024 - Current

Kohl's warehouse associate

Kohl's Distribution Center
10.2023 - 01.2024

Amazon warehouse associate

Amazon
06.2021 - 08.2023

Customer Support Specialist

Creations boutique Remote
12.2019 - 08.2025

Associate of Arts - Sociology

Mt. San Jacinto College

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