Samantha Salazar-Garcia
Waco
Summary
High-energy Assistant Manage, bringing extensive experience in retail settings. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
The UPS Store
09.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products. Providing excellent customer service and building relationships.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
The UPS Store
10.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provide excellent customer service and going above and beyond for them.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Associate
The Rocky Mountain Chocolate Factory
06.2010 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Diploma -
Robinson Highschool
Robinson TX 05.2002
Skills
- Excellent Customer Service
- Operations Management
- Partnership Building
- Team Development
- Shift Scheduling
- POS Systems
- Hourly Shift Management
- Employee Training
- Team Motivation
- Cash Handling
- Team Leadership and Coaching
- Advertising and Marketing
- Order Management
- Store Displays
- Bank and Safe Deposits
- Friendly and Positive
- Store Opening and Closing
- Sales Promotions
- Relationship Building and Management
- Customer Service
- Multitasking and Organization
Timeline
Assistant Store Manager
The UPS Store
09.2017 - Current
Sales Associate
The UPS Store
10.2015 - 09.2017
Sales Associate
The Rocky Mountain Chocolate Factory
06.2010 - 10.2015
Diploma -
Robinson Highschool
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