SAMANTHA SALDANA
Plano,IL
Summary
Hardworking Flight Coordinator skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring 10 years of airport experience to employer. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Flight Operations Coordinator
RVR Aviation
2023.04 - Current
- Dedicated Flight Coordinator for 3 aircraft
- Managed all crew assigned to these aircraft
- International flight specialist including inbound & outbound customs, overflight permits, and landing permits.
- Assisted with large group travel on other aircraft including sports teams
- Contributed to the achievement of performance metrics by consistently meeting or exceeding departmental goals related to on-time departures, customer satisfaction, and operational efficiency.
- Supported company growth by effectively onboarding new team members and providing comprehensive training in flight operations coordination tasks.
- Maintained thorough documentation of all flight-related data, consistently updating records for accuracy and completeness.
- Enhanced flight operations efficiency by streamlining communication between pilots, crew, and ground staff.
- Provided crucial assistance during emergency situations by coordinating swift response from relevant parties within the organization.
- Played an instrumental role in planning and executing special charter flights for high-profile clients, ensuring seamless coordination of all flight-related aspects.
- Liaised with maintenance teams to minimize aircraft downtime, ensuring timely repairs and preventive maintenance checks.
- Assisted in the development of operational procedures, ensuring compliance with industry standards and best practices.
- Delivered exceptional customer service through proactive issue resolution and prompt responses to inquiries from passengers or crew members.
- Managed a high volume of dynamic flight schedules, maintaining accuracy and attention to detail under pressure.
- Supported operations by managing professional communications, tracking data and managing records.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
CHARTER COORDINATOR/ DISPATCHER
CHICAGO JET GROUP
2020.07 - 2023.04
- Coordinate charter flights on 8 different aircraft
- 24/7 availability for on call purposes
- Managing 30 pilots and 8 different aircraft
- Flight Attendant scheduling
- Planning and releasing flights
- International Flight Specialist
- Charter sales and scheduling
- Flexible availability to assist as needed 24/7
- Monitored industry trends to stay informed of market fluctuations, adjusting pricing strategies accordingly.
- Coordinated with pilots, crewmembers, and ground staff to ensure smooth flight operations from departure to arrival.
- Use FOS/Jetinsight to schedule charters and appropriate workers.
- Sent invoices to clients.
- Implemented cost-saving measures by negotiating discounts with suppliers without compromising on quality or service levels.
- Negotiated favorable contract terms for clients, resulting in increased revenue and repeat business.
- Streamlined charter coordination processes by implementing efficient scheduling and tracking systems.
- Managed complex itineraries and last-minute changes, ensuring seamless travel experiences for clients.
- Collaborated with maintenance teams to ensure aircraft readiness, prioritizing safety and reliability.
- Checked flight statuses and plane maintenance for customers.
- Conducted thorough post-flight debriefings with crews to identify areas for improvement in future operations.
- Managed high volume of client communications, providing timely updates on flight schedules and addressing any special requests or concerns.
- Built strong relationships with vendors, securing competitive rates for catering, ground transportation, and other services.
- Maintained meticulous records of all charter flights, facilitating accurate billing and reporting.
- Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
MEDICAL FLIGHT COORDINATOR DISPATCHER
AEROCARE
2018.12 - 2020.07
- Coordinate emergent medical flights and organ transplant movements
- Multitask in order to meet or exceed set time limits
- Extensive communication with all team members and medical staff for safe transports
- Coordinating grounds with appropriate personnel
- Setting up inbound and outbound customs as needed for smooth processing
- Flight following and assisting pilots with issues as needed
- Calling ATC to reach crew with no wifi.
- Mentored junior flight coordinators by sharing best practices and providing constructive feedback on their performance.
- Implemented innovative solutions for complex logistical challenges faced during large-scale events or high-demand periods.
- Coordinated emergency response efforts during incidents or crises to ensure swift resolution and minimal disruption to operations.
- Established strong working relationships with key stakeholders such as airport authorities, government agencies, and regulatory bodies.
- Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication channels.
- Assisted in developing standard operating procedures to improve consistency in service delivery across the fleet.
- Planned, directed and managed coordination of flight missions for flight crews.
- Promoted a safety-first culture by conducting regular briefings, training sessions, and inspections as per company guidelines.
- Managed crew of fully qualified, properly rested professionals.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Conducted departure and arrival briefings.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
DISPATCH SUPERVISOR
GEM GAMING
2014.02 - 2018.12
- Supervise a dispatch team of 12 employees
- Created the dispatch program and all practices currently in use today
- Create excel documents used for computing averages of employee response time
- Monitored a fleet of 50 employees in the field via GPS and telephone communication
- Allowed access to the building using controlled techniques from my office
- Monitored camera system including the ability to pan/tilt/zoom in on potential threats outside the building
- Provided excellent customer service skills to all customers I came into contact with
- Worked directly with management to achieve set goals
- Documentation.Emergency Medical Flight Planning Inbound and Outbound Customs Charter coordination Charter Sales Aircraft Management Teamwork
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Maintained meticulous employee records to accurately track attendance and productivity.
ACCOUNTS PAYABLE
GUSTO PACKING
2012.06 - 2014.01
- Processed an average of 2000 invoices per month for a large-scale organization
- Calculated figures such as discounts, percentage allocations and credits
- Verified details of transactions, including funds received and total account balances
- Coded the general ledger and processed vendor invoice payments
- Balanced batch summary reports for verification and approval
- Conducted month-end balance sheet reviews and reconciled any variances
- Researched and resolved billing and invoice problems.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Reduced the number of overdue invoices for improved cash flow management.
- Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
- Enhanced vendor relationships through timely payments and clear communication channels.
- Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
Reproductive Health Assistant
Family Planning Clinic
2009.03 - 2012.12
- Provided treatment within scope of practice as defined by state law
- Performed pregnancy tests and sent specimens for laboratory testing
- Recorded patients' medical history, vital statistics and test results in medical records
- Escorted patients to examination rooms and prepared them for physician exams
- Ensured HIPAA compliance
- Educated patients about their treatments
- Performed lab tests and communicated results
- Instructed patients and family members on proper discharge care
- Provided necessary health education training for patients
- Maintained patient privacy and confidential patient information
- Tested patients' blood glucose levels
- Worked as part of team to execute proper care of body mechanics and safety of patient
- Proficient in blood draws.
Education
Certification - Corporate Scheduler/Dispatcher
Flight Safety
St Louis, MO02.2023
Associate of Applied Science - Business
Waubonsee Community College
Sugar Grove, IL02.2015
Certification - Medical Assisting
Everest College - Chicago
Chicago, IL01.2012
High School Diploma -
East Aurora High School
Aurora, IL01.2009
Skills
- Microsoft office products
- Computerized Charting
- GPS Tracking
- Detail Oriented
- Ability to Multi-Task
- Strong organizational skills
- Airport Operations Familiarity
- Team Leadership and Motivation
- Operational decision making
- Ground Handling Coordination
- Crew Resource Management
- Flight Scheduling Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Flight Operations Coordinator
RVR Aviation
2023.04 - Current
CHARTER COORDINATOR/ DISPATCHER
CHICAGO JET GROUP
2020.07 - 2023.04
MEDICAL FLIGHT COORDINATOR DISPATCHER
AEROCARE
2018.12 - 2020.07
DISPATCH SUPERVISOR
GEM GAMING
2014.02 - 2018.12
ACCOUNTS PAYABLE
GUSTO PACKING
2012.06 - 2014.01
Reproductive Health Assistant
Family Planning Clinic
2009.03 - 2012.12
Certification - Corporate Scheduler/Dispatcher
Flight Safety
Associate of Applied Science - Business
Waubonsee Community College
Certification - Medical Assisting
Everest College - Chicago
High School Diploma -
East Aurora High School
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