SAMANTHA SALVA-PRINS
Canton,GA
Summary
Experienced office administrator with a strong track record in overseeing daily operations and ensuring smooth workflows. Known for exceptional organizational skills and leadership abilities that drive efficiency and foster team productivity. Proficient in office software, scheduling, and resource allocation, contributing to the overall success of operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Association Manager
Sixes Management Group
04.2023 - 10.2024
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Conducted thorough research on new industry trends and best practices to enhance the overall management strategy for each association managed.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
Office Manager
Sanders Team Realty
05.2019 - 04.2023
- Deliver executive support to the CEO and leadership team
- Helping 30 + colleagues with day to day requests
- Offer travel support, calendar assistance and organization, maintain vacation and attendance records, and support human resources with all Engineering new hire candidate needs
- Monitor building maintenance and expansion, schedule conference rooms, annual event coordination and implementation, and serve as backup support to other departments
- Was the first point of contact with customers, agents and owners
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Community Manager
Bell Partners Inc.
07.2017 - 01.2018
- Responsible for meeting budgeted income, expense and leasing goals
- Evaluating unit prices in accordance with the market and budgeted goals
- Hiring, supervising and motivating leasing staff and maintenance staff
- Conducting weekly meetings with leasing and maintenance staff
- Developing an annual marketing plan and conducting marketing reviews on a monthly basis
- Oversight of resident services and activities
- Maintaining a monthly budget control log and approving all invoices for expenses
- Obtaining bids for all contract services and overseeing routine capital projects
- Evaluating the leasing staff in regard to leasing guidelines
- Training all staff members on proper leasing techniques and customer service
- Ensuring that the onsite staff provides the highest level of service to residents
Certified Field Trainer
Bell Partners Inc.
04.2017 - 01.2018
- Being able to train in all property management fields from Community manager position to Leasing Consultants
- Provide structure to all new hires and give tools and resources to new hires/Bell employees so they have the confidence to perform all duties at hand
Transition Team
Bell Partners Inc.
04.2016 - 01.2018
- I would be responsible to overtake a brand new property just purchased by my company to train and make it our brand name
- Including but not limited to traveling to different states adapting to new state laws and enforcing policies and procedures
- Providing a positive environment for new employees
- Outreaching to local vendors and locators for marketing
- Organize and put structure into place
- Provide great service to our investors, as in reports, setting up company lunches and staging settings
- Have completed a few DDs to secure future assets
Assistant Community Manager
Bell Partners Inc.
07.2013 - 09.2017
- Maintain a positive work environment for the whole staff
- Collect and manage receivable accounts
- Successfully manage a multi-million dollar property in under a 1% monthly delinquency
- Work closely with the community manager on variance reports and budgets
- Touched on reclasses to correct any property costs that might have been billed to the wrong budget category
- Provide ideas to increase income for the company and property
- Host resident events
- Manage and develop an asset to increase NOI
- Multitask between sales and accounts receivable
- Paperwork audits and producing reports for Regional clients and owners
- Problem solved to provide resident retention
- Hold motivation staff meetings
- Responsible for training sales staff and providing an open door policy to help build team communication and skills
- Manage the whole staff on a daily basis with goal setting
Leasing Consultant
Bell Partners Inc.
07.2012 - 07.2013
- Maintain utmost professionalism while ensuring that the product is kept at the highest standard
- Expert in communications while working closely with maintenance staff to guarantee current residents' concerns are met in a timely manner
- Currently, in training to become a property manager through the company's university program
- Develop new marketing strategies to meet and adapt to current trends in market fluctuations
Education
Psychology Program -
Kennesaw State University
Kennesaw, GA05.2011
Associates of Science - Business Administration
Kennesaw State University
Kennesaw, GA05.2007
Skills
- Schedule Management
- Health and Safety Certified
- Process/Procedures Development
- Process Management
- Marketing Coordination
- Employee Relations
- Effective Time Management
- Database Management
- Organizational Development
- Customer Service
- Relationship Development
- Communications
- Administrative Management
- Front-Office Management
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Credit and collections
- Relationship Building
- Employee Supervision
- Human Resources
- Conflict Management
Certification
Health and Safety Certified
References
Available upon request
Awards
- 3 Million Dollar Club as of 2017
- 2 Million Dollar Club as of 2015
- Top Leasing Consultant for the 2nd Quarter of 2010
Timeline
Community Association Manager
Sixes Management Group
04.2023 - 10.2024
Office Manager
Sanders Team Realty
05.2019 - 04.2023
Community Manager
Bell Partners Inc.
07.2017 - 01.2018
Certified Field Trainer
Bell Partners Inc.
04.2017 - 01.2018
Transition Team
Bell Partners Inc.
04.2016 - 01.2018
Assistant Community Manager
Bell Partners Inc.
07.2013 - 09.2017
Leasing Consultant
Bell Partners Inc.
07.2012 - 07.2013
Associates of Science - Business Administration
Kennesaw State University
Health and Safety Certified
Psychology Program -
Kennesaw State University
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