Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Samaniego

Las Vegas

Summary

I offer a friendly and professional Customer Service and Receptionist specialist with a strong track record of creating positive first impressions and delivering exceptional service. Skilled in managing front-desk operations, answering inquiries, scheduling appointments, and handling sensitive information with discretion. Known for clear communication, attention to detail, and the ability to stay organized in fast-paced environments, and committed to creating a welcoming atmosphere for clients and supporting smooth daily operations through teamwork, efficiency, and reliability.

Overview

3
3
years of professional experience

Work History

Scheduling Coordinator

Freedom Forever
07.2024 - Current
  • Scheduled site surveys, installations, and maintenance appointments to ensure timely and efficient service delivery.
  • Managed work schedules across multiple branches and crews, ensuring crews were assigned jobs for the following days by coordinating tasks through Microsoft Teams, Outlook, and over the phone.
  • Assisted homeowners with scheduling inquiries, coordinated maintenance appointments, and directed them to appropriate departments for further support.
  • Monitored and responded to Spanish-language chats and service requests promptly to provide inclusive and timely customer support.



Receptionist

Tropicana Animal Hospital
04.2023 - 08.2024
  • Checked in and checked out patients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and sent out patients' records to owners or other hospitals.
  • Answered phone promptly and directed incoming calls to the correct doctors.
  • Scanned in new patient forms, ID's and patient records.


Receptionist

First Bite Pediatric Dentistry
09.2022 - 04.2023
  • Greeted patients in a friendly and professional manner; accurately processed all check-in and check-out documentation.
  • Contacted insurance companies to confirm patient benefits, coverage, and eligibility before appointments.
  • Informed patients of their insurance coverage, benefits, and copay responsibilities through both in-person and phone interactions.
  • Ensured all patient charts were accurately created and kept up to date to maintain organized medical records.

Education

High School Diploma -

Valley Highschool - Las Vegas, NV

Skills

  • Customer Service Excellence
  • Organization & Multitasking
  • Leadership Skills
  • Computer & Phone Etiquette Skills
  • Effective Communication

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Scheduling Coordinator

Freedom Forever
07.2024 - Current

Receptionist

Tropicana Animal Hospital
04.2023 - 08.2024

Receptionist

First Bite Pediatric Dentistry
09.2022 - 04.2023

High School Diploma -

Valley Highschool - Las Vegas, NV

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Samantha Samaniego