Samantha Lopez
Eagle Pass,TX
Summary
A challenging position in fashion and retail, providing knowledge for merchandise, visual presentation, and excellent customer service.
Overview
11
11
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Eagle Pass, TX
01.2016 - Current
- Overcame objections and closed sales while following company policies and legal requirements.
- Partnered with operations team to achieve company goals.
- Recruited, hired and trained team of over 75 salespeople.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set sales goals and tracked progress using KPI.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Marked-down clearance items and relocated merchandise to proper store areas maintaining above store average of 80%.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Stylist/Assistant Stylist
Zulily
Seattle, WA
05.2013 - 04.2015
- Supporting quality imagery by providing accurate styling of product on mannequins, on figure, hard goods and soft goods of over 100 plus items daily.
- Prioritize product to maximize production, support business needs and adhere to specific deadlines
- Giving input and thinking of creative solutions for styling and cross selling products
- Partnering with Buyers, Sample Coordinators, Site Coordinators, Photographers, and Studio Management to achieve set goals
- Manage sample arrival to product studio
- Update shooting schedule with current information
- Work on photo studio set to style and prepare items for photography
- This includes prepping, styling, steaming, pinning, wiring, and hanging items
- Whatever is needed to make item appear appropriate in photo according to Zulily standard style guide
- Focusing on finding missing images and samples for product photography to complete before deadline.
- Other duties include, checking in samples to studio as well as organizing re-shoots of sample
- Pack boxes of samples to return to vendors
- Utilized time management and organization abilities to complete set list events efficiently.
Assistant Manager, •Assisted
Nordstrom
Lynnwood, WA
01.2012 - 05.2013
- Manager in product merchandising, product placement, replenishment, unpacking shipments and overall organization
- Involved in team development
- Providing excellent teaching and coaching environment
- Participated in company wide promotional activities to improve sales and won 4 store wide hot items
- Patient and exceptional customer service
- Monitoring and reviewing store performance on daily, weekly and monthly basis
- Partnered with visual team to manage displays
- Actively Monitoring competitor activity
- Leading, driving and motivating team members to achieve sales goals as well as improve overall performance
- Conducted interviews, hiring and scheduling including daily tasks for team members.
- Developed strategy to increase sales and drive profits.
Education
Associate of Arts - Fashion Merchandising
2007
Skills
- Product Merchandising
- Organizational effectiveness
- Detail-oriented
- Innovative/creative problem solving
- Customer focused
- Driving sales
- Talent Acquisition & Training
- Retail knowledge
- Sales floor management
- Delivering results
- Performance tracking
- Proficient in Microsoft Excel and word
Accomplishments
- I received a certificate through Future Nordstrom Leaders
- I also relieved a quarterly Pacesetter
- Certificate for exceeding my sales goal
- Achieved high results in storewide competition.
Timeline
Sales Floor Supervisor - Burlington
01.2016 - Current
Stylist/Assistant Stylist - Zulily
05.2013 - 04.2015
Assistant Manager, •Assisted - Nordstrom
01.2012 - 05.2013
Shoreline Community College - Associate of Arts, Fashion Merchandising