A challenging position in fashion and retail, providing knowledge for merchandise, visual presentation, and excellent customer service.
Overview
11
11
years of professional experience
Work History
Sales Floor Supervisor
Burlington
01.2016 - Current
Overcame objections and closed sales while following company policies and legal requirements.
Partnered with operations team to achieve company goals.
Recruited, hired and trained team of over 75 salespeople.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Set sales goals and tracked progress using KPI.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Researched issues to obtain appropriate answers to customer inquiries.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Marked-down clearance items and relocated merchandise to proper store areas maintaining above store average of 80%.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Stylist/Assistant Stylist
Zulily
05.2013 - 04.2015
Supporting quality imagery by providing accurate styling of product on mannequins, on figure, hard goods and soft goods of over 100 plus items daily.
Prioritize product to maximize production, support business needs and adhere to specific deadlines
Giving input and thinking of creative solutions for styling and cross selling products
Partnering with Buyers, Sample Coordinators, Site Coordinators, Photographers, and Studio Management to achieve set goals
Manage sample arrival to product studio
Update shooting schedule with current information
Work on photo studio set to style and prepare items for photography
This includes prepping, styling, steaming, pinning, wiring, and hanging items
Whatever is needed to make item appear appropriate in photo according to Zulily standard style guide
Focusing on finding missing images and samples for product photography to complete before deadline.
Other duties include, checking in samples to studio as well as organizing re-shoots of sample
Pack boxes of samples to return to vendors
Utilized time management and organization abilities to complete set list events efficiently.
Assistant Manager, •Assisted
Nordstrom
01.2012 - 05.2013
Manager in product merchandising, product placement, replenishment, unpacking shipments and overall organization
Involved in team development
Providing excellent teaching and coaching environment
Participated in company wide promotional activities to improve sales and won 4 store wide hot items
Patient and exceptional customer service
Monitoring and reviewing store performance on daily, weekly and monthly basis
Partnered with visual team to manage displays
Actively Monitoring competitor activity
Leading, driving and motivating team members to achieve sales goals as well as improve overall performance
Conducted interviews, hiring and scheduling including daily tasks for team members.
Developed strategy to increase sales and drive profits.
Education
Associate of Arts - Fashion Merchandising
Shoreline Community College, Shoreline, WA
2007
Skills
Product Merchandising
Organizational effectiveness
Detail-oriented
Innovative/creative problem solving
Customer focused
Driving sales
Talent Acquisition & Training
Retail knowledge
Sales floor management
Delivering results
Performance tracking
Proficient in Microsoft Excel and word
Accomplishments
I received a certificate through Future Nordstrom Leaders
I also relieved a quarterly Pacesetter
Certificate for exceeding my sales goal
Achieved high results in storewide competition.
Timeline
Sales Floor Supervisor - Burlington
01.2016 - Current
Stylist/Assistant Stylist - Zulily
05.2013 - 04.2015
Assistant Manager, •Assisted - Nordstrom
01.2012 - 05.2013
Shoreline Community College - Associate of Arts, Fashion Merchandising