Overview
Work History
Education
Skills
Timeline
Generic

Samantha Sanabria

Bronx,NY

Overview

7
7
years of professional experience

Work History

Operations Specialist

Apple Inc.
Bronx, NY
09.2021 - Current
  • Currently work on a small team in charge of the store's entire inventory - products, parts, tools, supplies while making sure the team has the support, knowledge, and resources required to maintain product availability, completing inventory tasks, and keep the stockroom organized as new products arrive.
  • Prioritizing workload and performing multiple activities simultaneously under strict time constraints. while effectively delegating tasks during high-traffic.
  • Examine incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintain clean, adequately stocked and organized store.
  • Research issues to obtain appropriate answers to questions like inventory variances, order processing issues and etc.
  • Tracking company equipment, tools and technology.
  • Maintaining product accuracy by conducting daily and yearly cycle counts and procedure, while in constant contact with the management, store and leadership teams.
  • Experience with opening and closing procedures that range from receiving morning shipment to nightly return to warehouse processes.
  • Utilizing documentation and software to problem solve and provide answers.

Retail at Home; Order Support Specialist

Apple Inc.
New York City , NY
09.2020 - 07.2021
  • During the pandemic managed customers online orders and concerns, handling sensitive and confidential information such as credit card and billing details.
  • Simultaneously managed 2 chats on a consistent basis collecting customer data, researching and processing request in real time.
  • Modified current orders and assisted with new orders, processing refunds, order cancellation and late/missing shipments requests.
  • Providing customer service by probing and listening to effectively find/solve issue
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed customer adjustments to maintain financial accounts.
  • Used online systems to stay current on inventory levels.
  • Effective liaison between customers and higher level internal departments.
  • Updated account information to maintain customer records.
  • Utilized my online resources to maintain up-to-date knowledge of product and service changes.


Product Zone Specialist

Apple Inc.
New York City , NY
07.2019 - 09.2021
  • Supported the customer journey by curating the complete solution based of the customers needs and passions.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on POS operation and best practices.
  • Provided information about promotions, customer programs and products.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Furthered the journey with customer by assisting with setup of their new product and informed customer about future product learning sessions to attend.

Overnight Project Team Specialist

Best Buy Corporate Inc
Various Stores, United States
08.2016 - 07.2019
  • Traveled around the U.S in charge of NSO's, decommissions and resets.
  • Visual merchandising specialist in charge of Plan-o-gramm execution, building new fixtures and product displays, displaying new signage, adhering security devices, Assembling new hardware and disassembling, wiring and troubleshooting displays and software attached to display.
  • Recruited and oversaw personnel to achieve performance and quality targets. navigating through blueprints, floor-plans and technical builds.
  • Delegated task accordingly to team and store support and was responsible for ordering fixtures and missing/damaged parts.
  • Communicated effectively as the team’s liaison between corporate and retail management teams, Partnering with third party vendors, contractors and electricians to ensure proper nightly work flow and future project plans.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Assisted facilitating onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Off project months, supported with daily store check in and completing low to medium level tickets throughout the day.

Education

Advanced Placement Courses

Long Island University
Brooklyn, NY
12.2012

High School Diploma -

Fannie Lou Hamer Freedom High School
Bronx, NY
06.2012

Skills

  • Customer Service
  • Technically Savvy
  • Systems administration
  • Problem solving/ managing ambiguity
  • Written and verbal communication
  • Technical Troubleshooting
  • Strategic planning and aligning
  • Visual merchandising
  • Microsoft office and iOS proficient
  • Research/Resource management
  • Project management

Timeline

Operations Specialist

Apple Inc.
09.2021 - Current

Retail at Home; Order Support Specialist

Apple Inc.
09.2020 - 07.2021

Product Zone Specialist

Apple Inc.
07.2019 - 09.2021

Overnight Project Team Specialist

Best Buy Corporate Inc
08.2016 - 07.2019

Advanced Placement Courses

Long Island University

High School Diploma -

Fannie Lou Hamer Freedom High School

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Samantha Sanabria