Samantha Sanchez
Administrative Assistant/ Customer Service
Ontario,California
Summary
I have experience in high volume and active offices. Managing inbound calls from consumers, identify their needs, make recommendations and direct them to appropriate departments. Building long lasting relationships with our clients and vendors. Have to be motivated to handle all administrative paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
24hr Homecare
El Segundo, CA
11.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Adhere to assigned schedule for clients wellness and nutrition .
- Maintain individual goals for health.
- Make follow-up outbound calls and provide additional information to ensure and other agency pertaining to my client.
- Handle inbound calls from hospitals and doctors to identify my clients needs, make recommendations, and review any benefits for my clients.
Academic Coordinator
Sanlos Academy
Ontario, CA
08.2020 - Current
- Ability to promote program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
- Provide excellent communication skills to optimize classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Utilize flexible schedules to efficiently manage curriculum implementation and continuous improvement of industry best practices.
- Be highly collaborative and a self starter to monitor and tracked students' academic progress with the academy's Instructor.
Paraprofessional
Mountain View School District
Ontario, CA
02.2005 - 01.2012
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Mortgage Loan Officer Assistant
Wells Fargo & Company
Ontario, CA
10.1998 - 12.2004
- Document customer - focused information in loan processing system and resolved any discrepancies.
- Effectively communicate and support loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Results-driven, accepting feedback to continuously improve customer service and handle high volume calls in a call center.
- Be resilient and assist with timely loan closing and funding activities with efficient management of task checklists.
- Prepare to provide high end sales professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Education
High School Diploma -
Chino High School
Chino, CA06.1996
Skills
- Proactive Self-Starter
- Proactive Self-Starter with an Entrepreneurial Spirit
- Consumer focus
- Effective communicator
- Gracious and Hospitable Nature
- Ethical and Trustworthy
- Resilient and Hardworking
- Coachable and Love to learn
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Certification
- CNP - Certified Notary Public
- First Aid CPR
Additional Information
I am well versed with client relations. I enjoy my time building relationships with my client base and offering solutions to assist them in their needs. Whether it is in a traditional office, out in the field, or remotely in my home. Anything, I can do to better my skills to assist my clients or help my team, is always welcomed. I very enthusiastic to learn what I can do to better me, others and my company.
Timeline
Home Health Care Provider
24hr Homecare
11.2020 - Current
Academic Coordinator
Sanlos Academy
08.2020 - Current
Paraprofessional
Mountain View School District
02.2005 - 01.2012
Mortgage Loan Officer Assistant
Wells Fargo & Company
10.1998 - 12.2004
High School Diploma -
Chino High School
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