Samantha Sanchez

Brooklyn,NY

Summary

Methodical professional in financial record-keeping known for high productivity and efficient task completion. Possess specialized skills in software applications for accounting, regulatory compliance, and financial reporting. Excel at analytical thinking, problem-solving, and time management which significantly contribute to achieving accuracy and meeting deadlines in fast-paced environments.

Overview

years of professional experience

Work History

Bookkeeper : Cash management manager

Western Beef Supermarket and Corporate Offices

Brooklyn, NY

04.2022 - 10.2025

Prepared financial statements and reports for management review to support informed decision-making.
Reconciled bank statements with internal financial records.
Processed daily financial transactions for multiple store locations.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Processed payroll and employee expense reimbursements accurately and on schedule.
Utilized accounting software for efficient data entry and reporting.
Ensured accuracy in all accounting entries and records.
Resolved billing discrepancies with vendors or customers to maintain accurate financial records.
Performed basic accounting, payroll and bookkeeping services to manage business operations.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Provided comprehensive training to team members on effective customer service protocols.
Managed customer inquiries through phone, email, and live chat support.
Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
Conducted performance evaluations to assess team effectiveness and identify training needs.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated and authenticated returns, exchanges and voids.
Recruited and trained new employees to meet job requirements.

Health & Beauty Department Manager

Lifethyme natural market

Manhattan, NY

06.2020 - 02.2022

Coordinated and managed daily operations of the beauty department, including scheduling staff and delegating tasks.
Managed daily operations of beauty department, ensuring product availability and organization.
Oversaw inventory control and ordering processes to maintain product availability and organization.
Trained staff on product knowledge and customer service techniques to improve customer engagement and satisfaction.
Created promotional displays to effectively showcase new and seasonal beauty products, driving customer interest.
Oversaw compliance with health and safety regulations within the beauty department area.
Assisted customers in selecting products that meet their individual beauty needs and preferences.
Resolved customer complaints concerning product quality or service issues in a timely manner.
Addressed customer complaints efficiently to ensure satisfaction.
Maintained effective communication between all departments within the store.
Collaborated closely with other departments to maximize operational efficiency.
Monitored employee attendance records to ensure compliance with company policies.
Processed transactions accurately using point-of-sale system.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Answered incoming telephone calls to provide store, products and services information.
Built and maintained relationships with peers and upper management to drive team success.
Restocked shelves to ensure sufficient inventory levels.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures, and customer services.
Upsold additional items based on customer interests and needs.
Maintained records related to sales for store management.

Skills

Cash management
Account reconciliation
Payroll administration
Operational efficiency
Team building
Exceptional customer service

Attention to detail
Employee training
Bookkeeping
Adaptability
Service oriented

Languages

Spanish

Native/ Bilingual