Samantha Sanchez
Lubbock
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Specialist
All Web Leads
Austin, TX
08.2025 - Current
- Assisted customers with policy inquiries and claim status updates, ensuring timely resolutions.
- Provided support in processing applications and renewals, enhancing customer satisfaction.
- Resolved complex issues through effective problem-solving and product knowledge expertise.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Documented customer interactions and transactions for accurate, up-to-date records.
Insurance Agent
Chambers Bay Insurance Group
Babcock, TX
05.2023 - 08.2025
- Analyzed claims data to identify potential areas for enhancing policyholder protection.
- Responded promptly and accurately to client inquiries regarding coverage plans.
- Educated customers on significance of adequate insurance coverage.
- Resolved customer complaints swiftly to sustain high satisfaction levels.
- Maintained precise records of all insurance transactions using computer software systems.
- Explained coverage options to potential policyholders, addressing questions and concerns.
- Streamlined data collection processes, improving accuracy in desktop spreadsheet systems.
Warehouse Worker
Genesis Air
Lubbock, TX
05.2020 - 05.2023
- Conducted cycle counts to ensure accurate inventory records.
- Packaged items using protective materials, including bubble wrap and foam sheets.
- Organized warehouse space to enhance efficiency in product storage.
- Operated scanners and computers for effective order tracking.
Customer Service Representative
Food King Supermarkets
Lubbock, TX
01.2018 - 05.2020
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
- Maintained professionalism while addressing challenging customer interactions.
- Responded to customer inquiries through phone, email, and chat channels.
- Resolved customer complaints promptly to ensure satisfaction with products and services.
Education
Some College (No Degree) - Business Education
South Plains College
Levelland, TXHigh School Diploma -
Monterey High School
Lubbock, TX05-2020
Skills
- Professionalism and ethics
- Customer service excellence
- Licensed insurance agent
- Problem-solving skills
- Records management
- Insurance sales expertise
- Client account management
- Client relationship building
- Complaint handling
- Computer skills
Certification
- Property and Casualty
Languages
Spanish
Limited
Education and Training
true,other,other
Timeline
Insurance Customer Service Specialist
All Web Leads
08.2025 - Current
Insurance Agent
Chambers Bay Insurance Group
05.2023 - 08.2025
Warehouse Worker
Genesis Air
05.2020 - 05.2023
Customer Service Representative
Food King Supermarkets
01.2018 - 05.2020
High School Diploma -
Monterey High School
Some College (No Degree) - Business Education
South Plains College