Samantha Sanders
Chicago,IL
Summary
Driven and personable Customer Solutions Specialist with over 20 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.
Overview
28
28
years of professional experience
Work History
Phlebotomist
CSL Plasma
Chicago, IL
10.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- primarily responsible for collecting plasma from donors through phlebotomy procedures, including venipuncture and plasmopheresis.
- Monitor donors during the process, ensure donor safety, and maintain accurate records.
- troubleshooting equipment and ensuring a clean and efficient work environment.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Customer Service Associate
Walmart
Forest Park, IL
11.2004 - 10.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained revenue streams by exhausting every option before offering refunds.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Cross-trained staff members, resulting in 100% increase in customer satisfaction ratings.
Phlebotomist
Aventis Bio Services
Melrose Park, IL
03.1997 - 06.2004
- Prepared patients for examination by obtaining vital signs, verifying referrals and taking detailed health history.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Education
Some College (No Degree) - Medical Billing
Taylor Business Institute
Chicago, ILHigh School Diploma -
Westinghouse Vocational High School
Chicago, IL06.1997
Skills
- Tracking specimens
- Therapeutic phlebotomy
- Biohazard waste disposal
- HIPAA
- Data entry
- Medical records maintenance
- Donor screening
- Drawing blood
- Stress management
- Patient education
- Quality control
- Setting appointments
- Reporting skills
- Organization and planning
- Relationship and team building
- Computerized charting specialist
- Team development
- Credit card payment processing
- Customer relations
- Quality assurance controls
Timeline
Phlebotomist
CSL Plasma
10.2023 - Current
Customer Service Associate
Walmart
11.2004 - 10.2023
Phlebotomist
Aventis Bio Services
03.1997 - 06.2004
Some College (No Degree) - Medical Billing
Taylor Business Institute
High School Diploma -
Westinghouse Vocational High School