Samantha Sansone
West Chester,OH
Summary
Highly organized and detail-oriented team player with a proven track record of successfully managing multiple projects simultaneously. Known for exceptional accuracy and precision in meeting tight deadlines. Adept at effectively prioritizing tasks to ensure timely completion.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Beaux Mondes Salon and Spa
01.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Call Center Representative
American Weather Techs
08.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified upselling opportunities to increase revenue generation.
Call Center Representative
Nurtur the Salon
01.2022 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Manager
Einstein Bagels
03.2021 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Receptionist
Paul Mitchell the School of Cincinnati
11.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Graduate - Cosmetology
Aveda Fredric’s Institute Cincinnati
01.2021
Graduate with Honors -
Lakota High School
01.2020
Skills
Social skills
Friendly Communication
Active Listening
Organization skills
Time Management
Telephone skills
Data Entry
Customer/Client relations
Verbal and written communication
Scheduling and calendar management
Microsoft Office
File Organization
Timeline
Cosmetologist
Beaux Mondes Salon and Spa
01.2023 - Current
Call Center Representative
American Weather Techs
08.2022 - 01.2023
Call Center Representative
Nurtur the Salon
01.2022 - 08.2022
Manager
Einstein Bagels
03.2021 - 12.2021
Receptionist
Paul Mitchell the School of Cincinnati
11.2020 - 03.2021
Graduate - Cosmetology
Aveda Fredric’s Institute Cincinnati
Graduate with Honors -
Lakota High School
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