Samantha Santacruz
Fullerton,CA
Summary
Demonstrates exceptional leadership and customer service skills, enhancing donor satisfaction and fostering community partnerships. Excels in fast-paced environments, showcasing adaptability and a commitment to excellence. Friendly and approachable, with strong organizational and multitasking skills. Dynamic and results-oriented professional with a proven track record at California State University Fullerton, adapt in administrative tasks and event planning. Committed to supporting team and enhancing overall efficiency through effective communication and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Assistant
California State University Fullerton
09.2023 - Current
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Facilitated a positive learning environment by providing support services to students with accommodation needs.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Engage and build relationships with event donors by providing personalized communication and ensuring their needs and interests are addressed, resulting in increased donor satisfaction and repeat contributions.
- Facilitate meaningful conversations at fundraising events by actively listening to donors, offering insights about the organization’s impact, and fostering a welcoming environment that encourages continued support.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Senior Library Assistant
Los Osos High School
08.2022 - 05.2023
- Provided exceptional customer service to patrons while resolving issues or concerns in a professional manner.
- Developed relationships with local organizations such as schools, senior centers, and businesses, promoting library services and expanding community partnerships.
- Maintained an organized and accessible library environment through daily shelving and inventory tasks.
- Enhanced patron satisfaction by providing efficient and accurate assistance with library resources and materials.
- Collaborated with staff to create engaging displays promoting library resources and events.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained and updated patron records in library system database.
Volunteer
Rancho Cucamonga Ace Softball
08.2022 - 11.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Leadership qualities
- Administrative tasks
- Faculty support
- Problem-solving
- Customer service
- Teamwork and collaboration
- Adaptability and dependability
- Public speaking
- Decision-making
- Answering phones
- Event planning
Certification
- I am a certified alumni of the California Scholarship Federation
- I am a certified alumni of the Cum Laude Society
Languages
Thai
Elementary
Timeline
Student Assistant
California State University Fullerton
09.2023 - Current
Senior Library Assistant
Los Osos High School
08.2022 - 05.2023
Volunteer
Rancho Cucamonga Ace Softball
08.2022 - 11.2022
- I am a certified alumni of the California Scholarship Federation
- I am a certified alumni of the Cum Laude Society
Bachelor of Science - Kinesiology
California State University, Fullerton
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