Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Barista

Samantha Santana-Flores

Cathedral City,United States

Summary

Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barback / Busser

Saffron
09.2024 - 11.2024


  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.

Sales Associate

Earth's Elements
08.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Busser/Hostess

Tony's Burgers
06.2021 - 08.2021
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Hostess

Fisherman's Landings
03.2021 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Front Desk Call Center Representative

Eisenhower Desert Orthopedic Center
08.2022 - 09.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Retail Associate

Hollister
10.2020 - 12.2021
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Greeted customers and provided outstanding customer service.

Education

Diploma -

Rancho Mirage High School
Rancho Mirage, CA
06.2022

Skills

  • Multi-tasking
  • Work well under pressure
  • Understanding
  • Team-oriented worker
  • Perceptive
  • Team leadership
  • Clear communication & Comprehension skills
  • Decision-making
  • Conflict resolution
  • Relationship building
  • Task prioritization
  • Customer relations

References

  • Marco Santana, Manager of Tony's Burgers, 760-832-7794
  • Victor Sanchez, Cook Manager, 760-423-6079
  • Carda Burke, Manager of Earth's Elements, 760-656-0070
  • Jerry Marmon, Call Center Representative Manager, 760-285-0643
  • Donald Pero, System Manager at Eisenhower, 760-835-4494

Certification

  • American Bartending School, ABS, 2024 September
  • Food Handlers

Languages

Spanish
Native or Bilingual

Timeline

Barback / Busser

Saffron
09.2024 - 11.2024

Sales Associate

Earth's Elements
08.2023 - 08.2024

Front Desk Call Center Representative

Eisenhower Desert Orthopedic Center
08.2022 - 09.2022

Busser/Hostess

Tony's Burgers
06.2021 - 08.2021

Hostess

Fisherman's Landings
03.2021 - 07.2021

Retail Associate

Hollister
10.2020 - 12.2021

Diploma -

Rancho Mirage High School

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Samantha Santana-Flores