Samantha Saulters
Lubbock,TX
Summary
Customer-focused professional with 4+ years of experience delivering exceptional service, handling financial transactions, and supporting patient care. Skilled in patient transport, CPR trained, and recognized for strong communication, problem-solving, and teamwork. Proven ability to build customer loyalty, foster collaboration, and adapt in fast-paced environments while consistently achieving high-quality outcomes.Strong background in leadership and team management, with a track record of driving results, fostering collaboration, and adapting to dynamic environments. Recognized for reliability, professionalism, and consistently delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Cash America
11.2022 - Current
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Developed training programs for new staff, fostering skill growth and team cohesion.
- Conducted regular audits of procedures to ensure compliance with organizational standards and policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Oversaw daily cash reconciliation, identifying discrepancies and implementing corrective measures.
Patient Transporter
UMC Hospital
03.2022 - Current
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Transport items to laboratory or pharmacy, verifying proper documentation and delivery to authorized personnel.
Manager in Training
McDonald's
11.2020 - 06.2021
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delegating employee assignments, monitored progress and evaluated performance.
- Resolved customer issues efficiently to build loyalty.
- Balanced cash drawer daily and performed opening and closing duties.
Crew Leader
Sonic
10.2019 - 03.2021
- Mentored newly hired crew members to prepare each for job roles.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored task completion to meet company standards for performance.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Education
High School Diploma -
Frenship High School
Wolfforth, TX05.2021
Skills
- Specimen collection
- Equipment disinfection
- Supplies delivery
- Health promotion
- Staff Leadership
- Employee Development
- Teamwork and Collaboration
- Honest and Dependable
- Payment Processing
- Problem Solving
- Honest and Ethical
- Detail-Oriented
- Complaint Resolution
- Cash Handling
- Problem-Solving
Timeline
Assistant Manager
Cash America
11.2022 - Current
Patient Transporter
UMC Hospital
03.2022 - Current
Manager in Training
McDonald's
11.2020 - 06.2021
Crew Leader
Sonic
10.2019 - 03.2021
High School Diploma -
Frenship High School
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