SAMANTHA SAUNDERS
Petal,MS
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Conduent
03.2023 - Current
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
- Navigated multiple systems simultaneously
Medicare Customer Service Representative
Maximus
09.2021 - 03.2023
- Entered customer interaction details to track requests, document problems, and record solutions offered
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis
- Customers were educated on billing, payment processing, and customer service policies and procedures
- Answered inbound calls from current and prospective policyholders to provide them with Health Insurance Plan options while comparing cost and coverage to best meet customer's needs.
Clinical Coordinator
Terwilliger Plaza Retirement Community
10.2016 - 07.2019
- Prepared Invoices for Client/Patient billings
- Appointment scheduling/Front desk reception
- Conducted staff meetings with Caregiver's
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training
- Assisted with staff scheduling (Caregivers)
Education
Associate of Science - Nursing
Pearl River Community College
Poplarville, MS08.2026
High School -
Oregon City High School
Oregon City, OR01.2012
Skills
- Staff education and training
- Medical terminology
- Professional telephone demeanor
- Data entry
- Route dispatch
- Money handling
- Administrative duties
- Claims appeal procedures
- Scheduling
- MS Office proficiency
- Conflict Resolution
- Written Communication
Timeline
Customer Experience Associate
Conduent
03.2023 - Current
Medicare Customer Service Representative
Maximus
09.2021 - 03.2023
Clinical Coordinator
Terwilliger Plaza Retirement Community
10.2016 - 07.2019
Associate of Science - Nursing
Pearl River Community College
High School -
Oregon City High School