Samantha Sawyer
Dickinson,TX
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Landry's
Galveston, TX
01.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Personal Caregiver
Independant
League City, TX
01.2021 - 11.2021
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Provided basic grooming and hygiene assistance to patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Documented vitals, behaviors and medications in client medical records.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
High School Diploma -
Dickinson High School
Dickinson, TX05.2021
Skills
- To-Go Order Preparation
- Menu Memorization
- Table Bussing
- Reservation Management
- Large Party Preparation
- Team Player
- Time Management
- Cash Register Operations
- Phone Inquiries
- Waiting Tables
- Guest Satisfaction
- Room Preparation
Timeline
Hostess
Landry's
01.2022 - Current
Personal Caregiver
Independant
01.2021 - 11.2021
High School Diploma -
Dickinson High School
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