Samantha Sayranian
Chesterfield,MI
Summary
Dynamic leader with a proven track record of excelling in team management and customer service. Enhanced sales through strategic merchandising and effective coaching, fostering a collaborative environment. Detail oriented individual with excellent communication skills.
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
09.2023 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Managed daily operations of the departments, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Softlines Supervisor
Meijer
03.2022 - 09.2023
- Provided ongoing feedback and support to staff members, leading to improved individual performance and overall team success.
- Increased sales with targeted merchandising strategies that appealed to the store''s specific clientele.
- Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
- Established clear expectations for staff performance through goal setting, progress monitoring, and regular check-ins on progress towards objectives.
- Mentored and developed new hires, enhancing their skills and knowledge base to contribute positively to the overall team dynamic.
- Adapted quickly to changing business needs by adjusting store layouts or processes in response to seasonal shifts or emerging trends in customer preferences.
- Reduced employee turnover by fostering a positive work environment, encouraging growth opportunities, and offering competitive compensation packages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Managed inventory control, cash control, and store opening and closing procedures.
Fast Food Manager
Wendys Restaurant
02.2020 - 03.2022
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
Video Store Manager
Family Video
01.2014 - 07.2018
- Managed inventory and ordering for store merchandise, ensuring optimal stock levels at all times.
- Monitored competitor pricing strategies closely which allowed us to remain competitive in the market.
- Ensured compliance with industry regulations regarding age-restricted content and proper licensing for rental materials.
- Resolved customer complaints in a professional manner, ensuring client satisfaction remained high.
- Maintained a clean, well-organized store environment that encouraged repeat business from customers.
- Developed strong rapport among team members leading to an enjoyable work atmosphere and improved collaboration.
- Built customer loyalty through exceptional service standards such as prompt assistance and addressing concerns proactively.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
GED -
Chippewa Valley
Clinton Twp. MI 10.2014
Skills
- Team management
- Delegation techniques
- Industry trends
- Customer service
- Problem-solving
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building and management
- Work planning and organization
- Goals and performance
- Team building
- Coaching and mentoring
- Motivational leadership
- Sales expertise
- Multitasking and prioritizing
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Specialty Department Supervisor
Home Depot
09.2023 - Current
Softlines Supervisor
Meijer
03.2022 - 09.2023
Fast Food Manager
Wendys Restaurant
02.2020 - 03.2022
Video Store Manager
Family Video
01.2014 - 07.2018
GED -
Chippewa Valley
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