Samantha Scala
Seattle
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deli Clerk
Safeway
Seattle, WA
09.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
Deli Clerk
Big M
New York
05.2022 - 08.2024
- Sliced meats and cheeses to customer specifications using deli slicers and other equipment, ensuring precision and quality.
- Crafted a variety of fresh and delicious sandwiches, salads, and wraps, maintaining consistent portion control and presentation standards.
- Maintained a clean and sanitary deli counter, adhering to food safety regulations and hygiene standards to provide a safe environment for customers.
Sales Associate
7-Eleven
New York
08.2021 - 04.2022
- Operate the cash register, process transactions, and handle cash and card payments accurately.
- Assist customers with product inquiries and ensure a positive shopping experience through friendly and efficient service.
- Maintain store cleanliness and organization, including restocking shelves and managing inventory as needed.
Education
Culinary Arts
Tompkins CCC
NY05.2022
Skills
- Food Safety & Sanitation
- Food Preparation
- Customer Service
- Product Knowledge
- Adaptability
- Time Management
- Presentation
- Team Collaboration
- Multitasking
- Culinary Education
Certification
Washington State Food Worker Card
Timeline
Deli Clerk
Safeway
09.2024 - Current
Deli Clerk
Big M
05.2022 - 08.2024
Sales Associate
7-Eleven
08.2021 - 04.2022
Culinary Arts
Tompkins CCC