Samantha Schaeffer
Palmyra,PA
Summary
Certified Pharmacy Technician with nearly 20 years of experience in retail and hospital settings. Expertise includes medication distribution, customer service, and pharmacy operations management. Strong analytical skills, attention to detail, and extensive knowledge of drug interactions and side effects ensure patient safety. Proven track record of streamlining operations, improving team efficiency, and increasing patient satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Outpatient Technician
Penn State Hershey Medical Center
Hershey, PA
06.2021 - Current
- Performed administrative duties such as answering phones, filing paperwork, and responding to customer inquiries.
- Assisted with the preparation of medications for dispensing by receiving and verifying prescriptions from patients, physicians, and other health care providers.
- Entered patient information into pharmacy computer system accurately to ensure timely delivery of medications.
- Maintained a clean work area and ensured compliance with safety regulations.
- Verified insurance coverage and obtained prior authorizations when necessary.
- Received payments from customers and provided appropriate change or credit card transactions.
- Compounded sterile products using USP 797 standards.
- Ordered, stocked, labeled, stored, rotated, inventoried and dispensed pharmaceuticals according to established policies and procedures.
- Participated in continuing education programs related to pharmacy operations.
- Managed drug recalls effectively by removing affected items from shelves promptly.
- Utilized problem-solving skills to troubleshoot issues that arose during daily operations.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Mixed pharmaceutical preparations according to written prescriptions.
- Reviewed and processed prior authorization requests for accuracy, completeness, and compliance with established guidelines.
- Documented all pertinent information in the system to ensure accurate tracking of authorizations.
- Monitored and tracked authorization approvals and denials to ensure timely processing.
- Researched medical records for missing or incomplete documentation as needed.
- Answered inquiries from providers, members, pharmacies. regarding status of prior authorization requests.
- Adhered to HIPAA regulations while handling confidential patient information.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Inpatient Certified Pharmacy Technician
Penn State Hershey Medical Center
Hershey, PA
08.2019 - 06.2021
- Supported pharmacists by aiding in the preparation of prescriptions, from tablet counting to bottle labeling.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted with compounding sterile preparations such as ointments, creams, gels, solutions, suspensions, irrigations.
- Performed quality assurance activities including checking for outdated or mislabeled drugs.
- Communicated effectively with other healthcare professionals regarding patient care issues related to pharmacy services.
- Participated in continuing education programs to stay abreast of current trends in pharmacy practice.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Certified Pharmacy Technician
Walmart
Palmyra, PA
01.2008 - 08.2019
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Provided customer service support by responding promptly and professionally to inquiries from patients, physicians' offices, insurance companies. via phone or email.
Pharmacy Technician
Eckerd Drug Store
Cleona, PA
06.2007 - 01.2008
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
Rite-Aid Pharmacy
Cleona, PA
04.2005 - 06.2007
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Interacted with patients to offer assistance regarding health-related queries and medication concerns.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2003
Skills
- Fast Learner
- Active Listening and communication
- Perceptive
- Critical Thinking
- Time management
- Electronic Health Records Management
- Medical terminology proficiency
- Strong interpersonal skills
- Insurance Billing
- Workflow Optimization
- Team Collaboration
- Problem-solving skills
- Ability to work under pressure
- Determined and hard working
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Outpatient Technician
Penn State Hershey Medical Center
06.2021 - Current
Inpatient Certified Pharmacy Technician
Penn State Hershey Medical Center
08.2019 - 06.2021
Certified Pharmacy Technician
Walmart
01.2008 - 08.2019
Pharmacy Technician
Eckerd Drug Store
06.2007 - 01.2008
Pharmacy Technician
Rite-Aid Pharmacy
04.2005 - 06.2007
High School Diploma -
Penn Foster Career School
Similar Profiles
Kate DeLucaKate DeLuca
Patient Care Technician at Penn State Hershey Medical CenterPatient Care Technician at Penn State Hershey Medical Center
Xiomary MotaXiomary Mota
Transitional Care Associate, LPN at Penn State Hershey Medical CenterTransitional Care Associate, LPN at Penn State Hershey Medical Center
JENNIFER HERNANDEZJENNIFER HERNANDEZ
Medical Assistant at Penn State Hershey Medical CenterMedical Assistant at Penn State Hershey Medical Center
Cynthia VargasCynthia Vargas
Inpatient Certified Pharmacy Technician at Penn State Hershey Medical CenterInpatient Certified Pharmacy Technician at Penn State Hershey Medical Center
Braeden MorrisBraeden Morris
Store Manager at SUBWAY®RestaurantsStore Manager at SUBWAY®Restaurants