Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Schanke

Stoughton,WI

Summary

Highly organized and results-driven professional with 10+ years of experience in the hospitality industry. Proven track record of optimizing operational efficiency, implementing cost-saving strategies, and exceeding revenue targets. Skilled in staff supervision, training, and development, ensuring high levels of productivity and customer satisfaction. Adept at strategic planning and problem- solving, able to quickly identify areas for improvement and implement effective solutions. Strong leadership abilities, able to inspire and motivate teams to achieve exceptional performance. Excellent communication and interpersonal skills, fostering positive relationships with both internal and external stakeholders. A dedicated professional committed to delivering exceptional service and driving business growth.

Overview

9
9
years of professional experience

Work History

Opthalmic Assistant/Medical Scribe

SSM Health Dean Medical Group
05.2024 - Current
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.

Assistant General Manager

Amara
09.2022 - 02.2024
  • Conducted regular inventory assessments and implemented cost control measures to reduce expenses by 10%.
  • Developed and updated standard operating procedures to improve operational efficiency and enhance overall customer experience.
  • Managed a team of 30+ staff members, providing training, scheduling, and support to drive exceptional customer service and employee morale.
  • Conducted regular performance evaluations and provided constructive feedback to team members, resulting in improved employee morale and motivation
  • Accurately processed and recorded daily cash deposits, ensuring timely submission to financial institutions.
  • Utilized cash counting machines and digital tools to verify and reconcile cash deposits, minimizing errors and discrepancies.
  • Expertly managed and coordinated scheduling activities for multiple departments, ensuring smooth and efficient operation.
  • Conducted regular meetings with team members to evaluate their workload and adjust their schedules accordingly.
  • Collaborated with team members and kitchen staff to ensure smooth operations and resolve any customer issues or concerns.
  • Acted as a liaison between customers and the company, demonstrating strong communication and problem-solving skills.
  • Conducted thorough investigations of customer issues, identifying root causes and implementing corrective actions.
  • Assessed and evaluated candidates' skills, competencies, and potential through effective probing questions and behavioral interviewing techniques.

Teller Supervisor

Associated Bank
07.2020 - 09.2022
  • Successfully managed and supervised a team of tellers, ensuring efficient and accurate daily operations
  • Trained and coached tellers in customer service skills, resulting in improved customer satisfaction ratings
  • Conducted regular audits of cash drawers and transactions to ensure compliance with bank regulations
  • Collaborated with bank management to develop and implement strategies to meet and exceed branch sales goals
  • Implemented and enforced policies and procedures to maintain security and prevent fraud in cash handling processes
  • Expertise in managing financial transactions and providing excellent customer service within a banking environment.
  • Accurately processed and balanced cash transactions totaling up to $20,000 daily.
  • Demonstrated exceptional attention to detail by ensuring the accuracy of cash
  • Implemented effective counterfeit currency detection techniques to safeguard against fraudulent activities and maintain the integrity of cash transactions.
  • Demonstrated strong interpersonal skills by effectively communicating with customers and understanding their needs
  • Managed a high volume of incoming calls and emails, maintaining a quick response time and efficient resolution of customer concerns

Deli Team Lead

Pick N Save
04.2019 - 07.2020
  • Trained new employees on deli procedures, food handling techniques, and safety protocols, resulting in increased productivity and adherence to health regulations.
  • Conducted inventory counts and monitored stock levels, optimizing order quantities and reducing waste through effective stock control.
  • Collaborated with management to create and enforce standard operating procedures for the deli department, improving consistency, quality, and overall customer satisfaction.
  • Demonstrated exceptional customer service skills by greeting and assisting customers in selecting deli products
  • Ensured the cleanliness and organization of the deli area, including proper food handling and sanitation practices
  • Collaborated with team members to coordinate food preparation and served as a reliable team player in a fast-paced environment
  • Maintained a high level of product and service knowledge to effectively address customer concerns and provide accurate information.

Customer Service Coordinator

Dynavap
02.2018 - 04.2019
  • Provided exceptional customer service and resolved product or service related inquiries over the phone, email, and chat.
  • Assisted customers in placing orders, tracking shipments, and processing returns, ensuring a positive and efficient experience.
  • Maintained a high level of product knowledge to effectively answer customer questions and make appropriate recommendations.
  • Utilized CRM system to accurately document customer interactions and update account information.
  • Collaborated with cross-functional teams to address customer issues or concerns and provide timely resolutions.
  • Managed online customer service platform, interacting with customers via email, chat, and social media channels to resolve inquiries and provide timely assistance
  • Conducted thorough research and analysis of customer needs and preferences to optimize online service offerings and enhance overall customer experience
  • Assisted in daily operations of the company, ensuring smooth workflow and the satisfaction of clients.
  • Managed incoming calls, emails, and requests from clients, providing timely and accurate information.
  • Maintained and updated client database, ensuring all information is accurate and up-to-date.
  • Collaborated with team members to resolve client issues, ensuring a high level of customer satisfaction.

Server

Benvenutos Restaurant
04.2017 - 05.2018
  • Demonstrated strong knowledge of menu items, ingredients, and specials to provide
  • Accurate descriptions and recommendations to guests, resulting in increased customer satisfaction.
  • Maintained a clean and organized workstation, ensuring all utensils, glassware, and
  • Acted as a team player, effectively communicating with kitchen staff and other
  • Ensured customer satisfaction by anticipating needs, addressing concerns, and including bussing tables, stocking supplies, and assisting with clean-up.
  • Collaborated with team members to efficiently support the overall operation,

Personal Banker

US Bank National Association
09.2016 - 02.2018
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Cross-sold bank products and services to meet customer needs and provide options.

Education

No Degree - Art Education

University of Wisconsin, Oshkosh
Oshkosh, WI

Skills

  • Strong communication skills
  • Flexibility in high-pressure situations
  • Team management
  • Detailed documentation management
  • Operations management
  • Effective project management
  • Performance management
  • Staff development
  • Employee scheduling
  • Expense management
  • Strategic problem analysis
  • Cash management

Timeline

Opthalmic Assistant/Medical Scribe

SSM Health Dean Medical Group
05.2024 - Current

Assistant General Manager

Amara
09.2022 - 02.2024

Teller Supervisor

Associated Bank
07.2020 - 09.2022

Deli Team Lead

Pick N Save
04.2019 - 07.2020

Customer Service Coordinator

Dynavap
02.2018 - 04.2019

Server

Benvenutos Restaurant
04.2017 - 05.2018

Personal Banker

US Bank National Association
09.2016 - 02.2018

No Degree - Art Education

University of Wisconsin, Oshkosh

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Samantha Schanke