Compassionate and empathetic with genuine concern for the well-being of peers.
Enthusiastic peer support specialists proudly offering over 5 years of spreading willingness to help others navigate to services and recovery options available
energetic individual field and building report with recovering alcoholics and drug users sharing methods that promote success.
Highly committed to delivering support for others.
Motivated appears specialist Dedicated to coaching clients to life changes creates customized structures support plans.
Energetic can be friendly with strong relationship building skills.
Determined individual with a high level of compassion and skill and assisting individuals and various stages of recovery.
Hardworking peer support specialist known for a hand doing appointment scheduling transporting clients to meetings and promoting assistance wherever and whenever needed.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry level opportunities to expand skills while facilitating company growth.
Dedicated employee known for punctuality showing employment options where good customer service and a positive attitude will make a difference.
Cook summary
well-rounded food background and extensive knowledge of all kitchen equipment.
Creatively builds exciting meals to satisfy customers.
Reliable head cook offering six years of experience working in the business.
Cashier summary
Hard working and reliable employee with background operating cash register.
Highly organized, proactive and punctual.
Works well with team settings.
Reliable team member with experience processing payments, and helping customers
Sales rep
responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.
Ensure that the customer is satisfied and adequately taken care of while making a purchase.
Establish new accounts for their employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Responsive Managemnt
Remote, VA
05.2019 - Current
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Certified Peer Recovery Specialist
Western tidewater Community services board
Suffolk/remote, VA
3 2019 - 05.2024
Maintain strict data confidentiality and privacy on all information related to individuals
Share details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
Assisted others through dynamic relationship built on trust and utilizing effective listening and interpersonal skills
Interact with family members of individual and shared information regarding available Community support services
Help individuals overcome harmful drug and alcohol addictions
Promoting positive self-disclosure and active listening to client's needs
Discuss history and symptoms and evaluate potential clinical intervention
Worked with care team to assess client needs and discuss collaborative treatment efforts
Observed interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
Sales Representative
Wesley Finance Group
Remote, VA
11.2017 - 10.2018
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Developed and implemented sales strategies to increase profits.
Trained and mentored new sales representatives.
Used customer insights to develop innovative sales strategies to increase sales.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Managed 50 customer calls per day
Cook
Newk's
Gulfport, MS
01.2013 - 07.2016
Sanitize food preparation areas grills and equipment to avoid cross-contamination
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Operated oven sprayers and make sure safely to prevent cancer and machinery malfunctions
Set up and performed initial prep work for soup sauces and salads
Maintain consistent quality and high accuracy when preparing identical dishes every day
Building deep fried berries food from meat soup potatoes
And force proper sanitation practices to prevent spoiling or contamination of food
Maintain safe operations of food prep equipment to reduce complications and retain safety procedures
Develop new recipes based on knowledge of consumer taste ideal nutrition's needs and budgetary considerations.
Cashier
Walmart
Gulfport, MS
05.2008 - 11.2012
Operated cash register collects payments and provides eye Care change
Completed daily recovery task to keep areas clean and neat for maximum productivity
Wipe down counters and conveyor belt to remove debris and maintain cleanliness
Help customers find specific products, answer questions and offer product advice
Work closely with front and staff to assist customers
Met high productivity standards and processing payments for customers
Assisted with purchases locating items and signing up for rewards programs
Scanned customer purchases and supported transactions to streamline sales process.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.