Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Samantha Scherbinski

Chesapeake,VA

Summary

Certified Peer Recovery Specialist summary

  • Building trust and rapport.
  • Compassionate and empathetic with genuine concern for the well-being of peers.
  • Enthusiastic peer support specialists proudly offering over 5 years of spreading willingness to help others navigate to services and recovery options available
  • energetic individual field and building report with recovering alcoholics and drug users sharing methods that promote success.
  • Highly committed to delivering support for others.
  • Motivated appears specialist Dedicated to coaching clients to life changes creates customized structures support plans.
  • Energetic can be friendly with strong relationship building skills.
  • Determined individual with a high level of compassion and skill and assisting individuals and various stages of recovery.
  • Hardworking peer support specialist known for a hand doing appointment scheduling transporting clients to meetings and promoting assistance wherever and whenever needed.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments.
  • Seeking entry level opportunities to expand skills while facilitating company growth.
  • Dedicated employee known for punctuality showing employment options where good customer service and a positive attitude will make a difference.

Cook summary

  • well-rounded food background and extensive knowledge of all kitchen equipment.
  • Creatively builds exciting meals to satisfy customers.
  • Reliable head cook offering six years of experience working in the business.


Cashier summary

  • Hard working and reliable employee with background operating cash register.
  • Highly organized, proactive and punctual.
    Works well with team settings.
  • Reliable team member with experience processing payments, and helping customers

Sales rep

  • responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.
  • Ensure that the customer is satisfied and adequately taken care of while making a purchase.
  • Establish new accounts for their employer.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Responsive Managemnt
Remote, VA
05.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Certified Peer Recovery Specialist

Western tidewater Community services board
Suffolk/remote, VA
3 2019 - 05.2024
  • Maintain strict data confidentiality and privacy on all information related to individuals
  • Share details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
  • Assisted others through dynamic relationship built on trust and utilizing effective listening and interpersonal skills
  • Interact with family members of individual and shared information regarding available Community support services
  • Help individuals overcome harmful drug and alcohol addictions
  • Promoting positive self-disclosure and active listening to client's needs
  • Discuss history and symptoms and evaluate potential clinical intervention
  • Worked with care team to assess client needs and discuss collaborative treatment efforts
  • Observed interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
  • Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
  • Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.

Sales Representative

Wesley Finance Group
Remote, VA
11.2017 - 10.2018
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Managed 50 customer calls per day

Cook

Newk's
Gulfport, MS
01.2013 - 07.2016
  • Sanitize food preparation areas grills and equipment to avoid cross-contamination
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Operated oven sprayers and make sure safely to prevent cancer and machinery malfunctions
  • Set up and performed initial prep work for soup sauces and salads
  • Maintain consistent quality and high accuracy when preparing identical dishes every day
  • Building deep fried berries food from meat soup potatoes
  • And force proper sanitation practices to prevent spoiling or contamination of food
  • Maintain safe operations of food prep equipment to reduce complications and retain safety procedures
  • Develop new recipes based on knowledge of consumer taste ideal nutrition's needs and budgetary considerations.

Cashier

Walmart
Gulfport, MS
05.2008 - 11.2012
  • Operated cash register collects payments and provides eye Care change
  • Completed daily recovery task to keep areas clean and neat for maximum productivity
  • Wipe down counters and conveyor belt to remove debris and maintain cleanliness
  • Help customers find specific products, answer questions and offer product advice
  • Work closely with front and staff to assist customers
  • Met high productivity standards and processing payments for customers
  • Assisted with purchases locating items and signing up for rewards programs
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Education

GED -

Collage And Career Academy At Pruden
Suffolk VA
04.2023 - 05.2023

Skills

Active Listening

Product Knowledge

Call Management

Complaint resolution

Problem-solving abilities

Data Entry

Mental health awareness

Empathy Development

Self-Care Techniques

Relapse Prevention

Motivational Interviewing

Substance Abuse Knowledge

Recovery planning

Customer Needs Assessment

Software

Certified peer recovery specialist

Microsoft excel

Powerpoint

Sheets

Microsoft word

Certification

CPRS

Timeline

CPRS

05-2023

GED -

Collage And Career Academy At Pruden
04.2023 - 05.2023

Customer Service Representative

Responsive Managemnt
05.2019 - Current

Sales Representative

Wesley Finance Group
11.2017 - 10.2018

Cook

Newk's
01.2013 - 07.2016

Cashier

Walmart
05.2008 - 11.2012

Certified Peer Recovery Specialist

Western tidewater Community services board
3 2019 - 05.2024
Samantha Scherbinski