Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Schnobrich

Bozeman,MT

Summary

Personable Service Writer accomplished in coordinating all types of service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. I pride myself on honest and accurate repairs and Estimates and my ability to communicate service needs to customers and Technicians alike.

Overview

3
3
years of professional experience

Work History

Automotive Service Writer

Randash Auto
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Answered service department phone and responded promptly to questions and messages.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

Assistant Service Manager

Snyder Motors
12.2020 - Current
  • Answer Phones and Offer friendly and efficient service to customers.
  • Educate customers regarding regular maintenance protocols to preserve vehicle condition.
  • Develop estimates by costing materials, supplies, and labor.
  • Suggest additional services to customers in order to meet upsell goals.
  • Explain estimates and determine repair timelines to manage customer expectations.
  • Explain maintenance and repair needs to customers and offer advice on preventative maintenance.
  • Reconcile vendor statements
  • Print monthly revenue reports
  • Document problems and corrective actions to maintain records.
  • Order parts for customers and service department for recommended repairs
  • Order stock and supplies for the shop
  • Bill all Repairs with proper cost markup and ensure labor times are correct for accurate billing.
  • supervise service staff, keeping everyone motivated and on task.
  • Accurately diagnose and record service needs on work orders and provide details to technicians.
  • Assign jobs to technicians according to experience and knowledge of handling specific repairs.

Parts Counter Person

Oreillys Auto Parts
09.2020 - 12.2020
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Ordered parts for customers and repair shops and Car Dealerships
  • Processed and reshelved return orders, checking for discrepancies, potential usage
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • inventoried back stock to keep up to date quantities

Education

Bridger Alternative High School
Bozeman, MT

Skills

  • Status Reports Maintenance
  • Warranty Processing
  • Estimating Costs
  • Communicating With Clients
  • Customer Service
  • Dealpack software and Alldata /Mitchell on Demand and Identifix Expertise

Timeline

Assistant Service Manager

Snyder Motors
12.2020 - Current

Parts Counter Person

Oreillys Auto Parts
09.2020 - 12.2020

Automotive Service Writer

Randash Auto

Bridger Alternative High School

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Samantha Schnobrich