Samantha Schoening
Glenwood,IA
Summary
Dynamic professional with a proven track record at WoodmenLife, specializing in employee development and process improvement. Familiar with multiple department processes including entry, issue, replacement and contract services. Skilled in training assessment and active listening to adapt to changing environments and process improvement suggestions. A fast learner who is committed to fostering a growth mindset within herself and among her peers.
Overview
11
11
years of professional experience
Work History
Issue Team Production Trainer
WoodmenLife
03.2020 - 05.2022
- Developed and delivered training for staff to enhance skillsets.
- Collaborated with team supervisors to identify training needs and improve workforce capabilities.
- Implemented standardized procedures to ensure consistency across production processes.
- Monitored trainee progress, providing feedback and support for skill development.
- Developed comprehensive training plans for new employees, resulting in faster onboarding.
- Evaluated training effectiveness and adjusted programs based on employee performance metrics.
- Reviewed and revised training manuals, incorporating up-to-date industry best practices to maintain instructional accuracy and relevance.
- Collaborated in product and system testing, confirming operational effectiveness in accordance with departmental specifications.
- Facilitated cross-training initiatives with contract services department to enhance issue team capabilities.
- Improved production efficiency by implementing streamlined training methods and procedures.
Replacement and Suitability Production Trainer
WoodmenLife
03.2019 - 03.2020
- Developed and implemented training programs for new production employees.
- Facilitated hands-on training sessions to enhance team skills and productivity.
- Monitored trainee progress, providing constructive feedback for improvement.
- Collaborated with management to identify training needs and program enhancements.
- Collaborated with management to identify skill gaps and develop customized training programs, enhancing overall workforce competency.
- Championed the integration of new production technologies into existing workflows, providing hands-on training and troubleshooting support to ensure seamless adoption by staff.
Issue Specialist
WoodmenLife
09.2011 - 03.2019
- Ensured pending certificates were in good order for issue
- Set up pre-authorized collection payments on pending certificates
- Transferred money between certificates
- Processed internal exchanges
- Processed the incomplete, reject, or postpone of pending certificates according to certificate documentation
- Confirmed pending certificates had the correct amount of money prior to issue
- Resolved outstanding requirement needs by communicating with the sales representative
- Placed pending certificates into an issued status
- Collaborated with team members and management to identify process improvements
Education
Associate of Arts And Sciences -
Iowa Western Community College
Council Bluffs, IASkills
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Employee training
- Process improvement
- Continuous development
- Training assessment
- Teamwork
- Problem-solving abilities
- Growth mindset
Timeline
Issue Team Production Trainer
WoodmenLife
03.2020 - 05.2022
Replacement and Suitability Production Trainer
WoodmenLife
03.2019 - 03.2020
Issue Specialist
WoodmenLife
09.2011 - 03.2019
Associate of Arts And Sciences -
Iowa Western Community College