Samantha Schubert
Holly,MI
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at TGI Fridays to significantly boost beverage sales. My adeptness at cash handling and guest engagement, coupled with a talent for fostering positive customer relationships, consistently enhanced dining experiences, ensuring guest satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Server
O Conners
06.2018 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Bartender and Server
TGI Fridays
01.2009 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Assisted with inventorying beverage stock and bar supplies.
Line Worker
General Motors Co
08.2008 - 12.2008
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Trained new employees on production line machinery for maximum output and safety.
Server
The Palace
08.2007 - 07.2008
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor Of Environmental Science - Environmental Science
Oakland University
Rochester, MI05.2017
Associate Of Science - General Studies
Oakland Community College
Bloomfield Hills, MI05.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Menu memorization
- Sales expertise
- Sales techniques
- Relationship management
- Food safety
- Shift management
Timeline
Server
O Conners
06.2018 - 09.2018
Bartender and Server
TGI Fridays
01.2009 - 04.2018
Line Worker
General Motors Co
08.2008 - 12.2008
Server
The Palace
08.2007 - 07.2008
Bachelor Of Environmental Science - Environmental Science
Oakland University
Associate Of Science - General Studies
Oakland Community College
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