SAMANTHA SCHWARZ
Winona,MN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
Work History
Field Support Coordinator
Retail Tech Inc
11.2023 - Current
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
- Ensured compliance with company policies and procedures related to project management activities.
Lead Photographer
Jostens
07.2023 - 11.2023
- Utilized a range of photography equipment and techniques to capture desired images
- Exhibited strong organizational skills while managing multiple photo shoots simultaneously
- Took photos of up to 600 kids a day
- Arrived at a new location everyday and effectively communicated with school personnel in order to ensure an efficient school picture day
- Worked up to 16 hour days.
Desk Operations Specialist
Mayo Clinic
07.2022 - 07.2023
- Acted as first point of contact and set appointments for up to 60 patients per day
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Interviewed patients to complete documents, case histories and medical forms
- Answered a multi-line phone system, routed calls, and delivered messages
- Accurately took patients blood pressure and reported the recordings to the doctor in order for them to conduct an accurate medical assessment and create a plan of action.
Private Nanny
08.2021 - 06.2022
- Administered one-on-one care to meet physical, emotional and social needs of children
- Offered age-based development activities to foster child enrichment
- Taught children to organize toys, wash hands and share by leading by example
- Assigned appropriate chores and praise targeted behaviors to encourage development of confidence and responsibility.
Hostess
The Cheesecake Factory
10.2020 - 08.2021
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Oversaw incoming orders, observed customers requests, prepared items accordingly, and delivered items in an efficient yet personable way to each customer
- Monitored restaurant activity to determine seating and dining flow.
Wait Staff Member
Mayo Clinic
01.2020 - 03.2020
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Completed opening and closing procedures, following cleaning checklists
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Set dining tables according to type of event and service standards.
Floor Supervisor
Pasquales Pizzeria
11.2016 - 10.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Identified ways to improve efficiency in operations and implemented process changes
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Mayo High School
06.2018
Skills
- Information Collection
- Database Management
- Consulting
- Recordkeeping
- Project Support
- Medical Terminology
Timeline
Field Support Coordinator
Retail Tech Inc
11.2023 - Current
Lead Photographer
Jostens
07.2023 - 11.2023
Desk Operations Specialist
Mayo Clinic
07.2022 - 07.2023
Private Nanny
08.2021 - 06.2022
Hostess
The Cheesecake Factory
10.2020 - 08.2021
Wait Staff Member
Mayo Clinic
01.2020 - 03.2020
Floor Supervisor
Pasquales Pizzeria
11.2016 - 10.2019
Mayo High School
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