Summary
Overview
Work History
Education
Skills
Personal Information
Computer Applications
Timeline
Generic

Samantha Scofield

Melrose,Fl

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
10
years of professional experience

Work History

Data Entry

Canary Tree Service
09.2021 - 05.2022
  • I worked from home for this position.
  • I would make sure all information was obtained to complete a claim for home owners insurance for emergency/storm tree work and damages.
  • I kept up with and created spreadsheets to stay on top of claims that had come in and been sent out.
  • Identified data entry errors and reported to necessary departments.
  • Performed data entry and other administrative duties in support of office staff.
  • Conducted audits of existing data entry processes.
  • Managed and organized documents for data entry tasks.
  • Added accurate data entry into computer system to complete transactions.

Front Desk Receptionist

Comprehensive MedPsych Systems
12.2019 - 07.2020
  • I assisted the physicians when needed with referrals and making sure all insurance was ran and payments were collected.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Front Desk Receptionist

Bateh Eye Care
08.2019 - 12.2019
  • I worked the front desk, I greet patients as they walk in our doors.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.
  • I also run insurance and correct super bills for my office manager to submit to insurances.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Front Office/Back Office Assistant

Clay County Podiatry Associates
08.2015 - 03.2017
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Communicate with physicians/scribe
  • Processed medical insurance claims and payments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
  • Send DME requests
  • Scheduled patient surgeries at the hospital
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Certified Nursing Assistant

Clyde E. Lassen State Veterans Nursing Home
10.2013 - 09.2014
  • Monitored vital signs to ensure they were in a safe level
  • Responded quickly and appropriately to patient call lights and physical and emotional needs
  • Maintained accurate records of patient care, progress, and concerns to ensure proper communication of patient needs
  • Assisted patients with activities of daily living to ensure the quality of life

Home Health Aide

Home Instead Senior Care
07.2013 - 10.2013
  • Medication Reminder
  • Prepared meals for when the patient was alone
  • Light house cleaning to help keep daily living easy
  • Gave the clients companionship
  • Transportaion to appointments and running errands

Home Health Aide

PRIDE Senior Care
07.2012 - 07.2013
  • Medication Reminder
  • Prepared meals for when the patient was alone
  • Light house cleaning to help keep daily living easy
  • Gave the clients companionship
  • Transportaion to appointments and running errands
  • Helped patient with personal hygiene and daily bathing

Education

High school or equivalent -

Middleburg High School
Middleburg, FL
06.2012

Skills

  • Service-oriented communication skills
  • Administrative support
  • Invoice management
  • Effective organizational skills
  • Timely data entry
  • Payment processing support
  • Document management
  • Experienced with Microsoft Office applications
  • Process documentation
  • Insurance billing proficiency
  • Skilled in customer call handling
  • Patient intake management
  • Understanding of HIPAA compliance requirements
  • Patient insurance verification
  • Schedule coordination

Personal Information

Work Permit: Authorized to work in the US for any employer

Computer Applications

  • Kareo
  • Availity
  • EHR
  • Microsoft

Timeline

Data Entry

Canary Tree Service
09.2021 - 05.2022

Front Desk Receptionist

Comprehensive MedPsych Systems
12.2019 - 07.2020

Front Desk Receptionist

Bateh Eye Care
08.2019 - 12.2019

Front Office/Back Office Assistant

Clay County Podiatry Associates
08.2015 - 03.2017

Certified Nursing Assistant

Clyde E. Lassen State Veterans Nursing Home
10.2013 - 09.2014

Home Health Aide

Home Instead Senior Care
07.2013 - 10.2013

Home Health Aide

PRIDE Senior Care
07.2012 - 07.2013

High school or equivalent -

Middleburg High School

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