Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Scott

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in technology industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Video Repair Rep 1

Spectrum
08.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with customers and agents.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance

H-E-B Deli Lead

H-E-B
08.2016 - 07.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Learned other teammates' work tasks to train as backup.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree - Business Administration And Management

William Rainey Harper College
Palatine, IL

High School Diploma -

Prospect High School
Mount Prospect, IL
06.2011

Skills

  • Customer Relationship Management
  • Microsoft Office
  • CSG and Agent OS Orders
  • Policy and Procedure Adherence
  • Customer Retention Strategies
  • Customer Satisfaction
  • Installation Coordination
  • Call Volume and Quality Metrics
  • Calm and Professional Under Pressure

Timeline

Video Repair Rep 1

Spectrum
08.2022 - Current

H-E-B Deli Lead

H-E-B
08.2016 - 07.2022

No Degree - Business Administration And Management

William Rainey Harper College

High School Diploma -

Prospect High School

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Samantha Scott