Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Samantha Scott

Seattle,WA

Summary

Motivated professional considered talented leader and driven problem solver. Brings five years of experience in Community Association Manager role. Offers outstanding attention to detail and project management and coordination.

Overview

13
13
years of professional experience

Work History

Community Association Manager | Lead

AGM Real Estate Group
Bellevue, WA
08.2019 - Current
  • Investigated complaints from homeowners about violations of established rules or regulations.
  • Coordinated meetings with board members to discuss issues related to the management of the community association.
  • Ensured compliance with all applicable laws and regulations governing the operation of a community association.
  • Assisted with the development of long-term planning to ensure that the community association's objectives were met.
  • Implemented programs designed to improve security measures throughout the neighborhood.
  • Organized social events for residents within the community association.
  • Developed and implemented policies, procedures, and regulations for the community association.
  • Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
  • Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Reviewed contracts submitted by vendors prior to approval by board members.
  • Communicated with local government officials on behalf of the board of directors regarding zoning ordinances or other matters affecting property values within the neighborhood.
  • Maintained seamless daily operations for Condominium, Association and residential community.
  • Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Advised board members on best practices when it comes to managing a successful Community Association.
  • Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Prepared detailed budgets and financial reports for properties.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Met with clients to negotiate management and service contracts.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed contractors hired to perform services such as landscaping or snow removal in common areas.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Conducted inspections of common areas in order to identify any maintenance or repair needs.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Answered calls per shift to assist with customer questions and concerns.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Modified existing software systems to enhance performance and add new features.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with others to discuss new opportunities.
  • Recommended clarifications and changes in program policies to director of property management.

Master Esthetician | Lash Technician | Team Lead

Noir Lash Lounge
Bellevue, WA
12.2014 - 07.2019
  • Built strong relationships with customers through excellent customer service.
  • Managed client records in a professional manner.
  • Trained new employees in sanitation protocols and safety procedures.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Built positive client relationships and guided clients through treatments.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Monitored product freshness, appearance, and cleanliness to improve quality control.
  • Demonstrated knowledge of anatomy, physiology, dermatology and esthetics.
  • Assisted with inventory management by ordering supplies as needed.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Trained new staff on range of spa services offered.
  • Attended trade shows or conferences related to the beauty industry.
  • Developed policies and procedures for providing safe spa services.
  • Maintained up-to-date knowledge of the latest trends in skincare techniques and products.
  • Kept detailed records of client preferences, skin and products to provide seamless service.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Conducted private client consultations.
  • Recommended home care regimen for desired results.
  • Instructed clients on how to apply make-up to achieve desired look.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Meticulously maintained spa appearance and cleanliness.
  • Educated clients on skin care procedures and products.
  • Conducted follow-up calls after each treatment to check on clients' satisfaction.
  • Advised clients on proper homecare regimens to maintain healthy skin between visits.
  • Monitored stock levels of products used for treatments and restocked when necessary.
  • Ensured that all equipment was properly sanitized before use on each client.
  • Supported profitability by upselling products and services and processing sales.
  • Participated in educational workshops to stay abreast of current industry trends and technology.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Built strong relationships with customers by providing exceptional customer service.
  • Organized appointments according to availability while ensuring that no double bookings occurred.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Ensured that all products used were within their expiration date and properly stored away from direct sunlight or heat sources.
  • Responded to customer inquiries by phone, email and in person.
  • Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
  • Consistently met or exceeded sales goals set by management team members.
  • Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
  • Updated and maintained customer information records and beauty services provided.
  • Designed specific eyelash treatments based upon guests' individual needs.
  • Took pictures before and after each procedure in order to document results achieved.
  • Networked with local contacts to optimize business opportunities for eyelash business.
  • Adhered to safety protocols when working with chemicals used in the lash application process.
  • Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
  • Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
  • Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
  • Kept records of all services rendered in order to track customer satisfaction levels.
  • Kept track of customer services and preferences for future reference.
  • Trained new lash technicians on proper application of eyelash extensions.
  • Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
  • Developed strong rapport with clients to gain repeat business and improve overall sales.
  • Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
  • Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
  • Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
  • Assisted with client consultations to determine the best type of lash extension for each individual's needs.
  • Entered and updated new customer details in customer relationship management software.
  • Assisted receptionist by answering phones, scheduling appointments and collecting payments.
  • Demonstrated knowledge of different types of false eyelashes available including mink, silk, faux mink and human hair lashes.
  • Applied primer and adhesive to natural lashes prior to attaching the synthetic lash extensions.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assessed company operations for compliance with safety standards.
  • Maintained accurate records of employee attendance and task completion times.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Rotated through series of different stations based on team needs.

Barista | Manager

Gourmet Latte
Kirkland, WA
05.2011 - 09.2014
  • Ensured compliance with food safety standards, health regulations and sanitation requirements.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
  • Explained goals and expectations required of trainees.
  • Maintained records of daily transactions and prepared reports for management review.
  • Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Managed barista staff, ensuring proper training and scheduling.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and adjusted ordering parameters to manage inventory.
  • Assisted staff by serving food and beverages or bussing tables.
  • Conducted regular meetings with staff members to discuss progress towards goals or address issues.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Implemented strategies for cost savings in areas like labor costs or supply ordering.
  • Trained new employees to perform duties.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided feedback on baristas' performance, developed action plans to improve quality of service.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Education

Project Management Certificate of Accomplishment - Business Administration And Management

Bellevue College
Bellevue, WA
06-2023

Master Esthetician -

Paroba College of Cosmetology
Everett, WA
06-2014

High School Diploma -

Bothell High School
Bothell, WA
06-2006

Some College (No Degree) - Associate in Integrated Studies

Cascadia Community College
Bothell, WA

Skills

  • Service Contract Development
  • Proposal Development
  • Board of Directors Advisement
  • Community Restrictions Enforcement
  • Community Regulations Expertise
  • Resident Complaint Resolution
  • Vendor Relationship Management
  • Contractor Supervision
  • Policy Enforcement
  • Vendor Relationship Development
  • Property Maintenance
  • Community Operations Management
  • Property Management
  • Budget Planning
  • Emergency Preparedness
  • Community Association Support
  • Community Resident Safety
  • Database Management
  • Dispute Handling
  • Payment Collection
  • Complaints Investigation
  • Business Development
  • Data Entry
  • Tenant Relations
  • Contract Negotiation
  • Financial Oversight
  • Client Relations
  • Codes Compliance
  • Repair Planning
  • Maintenance Oversight
  • Work Planning
  • Violation Resolution
  • Microsoft Office
  • Maintenance Knowledge
  • Financial Reporting
  • Insurance Coordination
  • Basic Mathematics
  • Financial Budgeting and Reporting
  • Security Management and Enhancement
  • Customer Relations
  • Budget Preparation
  • Schedule Coordination
  • Disturbance Handling
  • Construction Project Oversight
  • Staff Coordination
  • Administrative Leadership
  • Tracking Operating Expenses
  • Monthly Fee and Payment Collection
  • Grounds and Facility Inspection
  • Social Perception
  • Maintenance Management
  • Cloud-Based File Management
  • Critical Thinking
  • Operations Management
  • Employee Motivation and Guidance
  • Relationship Building
  • Creative and Adaptable
  • Customer Service-Focused
  • Clear Communication
  • Local and State Laws
  • Capital Projects Management
  • Decision-Making

Affiliations

  • Passion for travel, my family and the outdoors
  • Enjoy yoga and meditation

References

References available upon request.

Timeline

Community Association Manager | Lead

AGM Real Estate Group
08.2019 - Current

Master Esthetician | Lash Technician | Team Lead

Noir Lash Lounge
12.2014 - 07.2019

Barista | Manager

Gourmet Latte
05.2011 - 09.2014

Project Management Certificate of Accomplishment - Business Administration And Management

Bellevue College

Master Esthetician -

Paroba College of Cosmetology

High School Diploma -

Bothell High School

Some College (No Degree) - Associate in Integrated Studies

Cascadia Community College

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Samantha Scott