Samantha Scruggs
Carbon Hill ,AL
Summary
Dynamic and reliable professional with experience as a Police Dispatcher at Carbon Hill Police Department. I also spent time learning with our magistrate first hand at handling fine payments and writing out deposit slips. Adept at managing high-stress situations and prioritizing urgent calls. Proven skills in documentation and customer service, accompanied by strong time management abilities, as at my past job I worked directly in customer service, and now at my current job, often have face to face interaction with various types of people. Committed to enhancing team efficiency and ensuring effective communication in emergency response scenarios.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Police Dispatcher/Jailer
Carbon Hill Police Department
11.2023 - Current
- Operated multi-line phone system to receive emergency and non-emergency calls.
- Prioritized and dispatched police units based on incident urgency and location.
- Maintained accurate records of all communications and incidents in dispatch logs.
- Coordinated with law enforcement personnel, fire department, and EMS for efficient response.
- Handle inmate care such as booking in and out, meal times, medicine distribution, etc.
- Oversee inmate books and commissary and writing out accurate receipts.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising from 3 to 10 inmates simultaneously.
Server/ Line Cook
Cracker Barrell Old Country Store
06.2022 - 11.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service.
- Trained new servers on menu items, service protocols, and cash handling procedures.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas to comply with health standards.
- Collaborated with team members to ensure timely meal service.
- Assisted in training new staff on food preparation techniques.
Education
High School Diploma -
Cordova High School
Cordova, AL05.2023
Skills
- Time management
- Money handling
- Reliable
- Typing speed
- Multi-line phone system
- CPR and first aid
- Documentation
- Customer service
Certification
- NCIC
- CPR
- Taser
- Crisis Prevention
Timeline
Police Dispatcher/Jailer
Carbon Hill Police Department
11.2023 - Current
Server/ Line Cook
Cracker Barrell Old Country Store
06.2022 - 11.2023
High School Diploma -
Cordova High School
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