Samantha Sellers
Dothan,AL
Summary
I have always been a hard worker giving 100% to everything I get involved in. I add value to a team by being a good multitasker with special attention to detail. I excel in enhancing guest experiences by increasing sales and providing personalized customer focused service. I have a strong work ethic, respectful attitude, and high energy that provides me key traits to consistently met performance goals, as well as thrive in a high volume dining setting. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration. Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
9
9
years of professional experience
Work History
Server
Fire Stone Pizza & Grill
03.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained comprehensive understanding of menu details to effectively respond to questions on sourcing, ingredients, and culinary processes.
- Delivered insights on menu offerings to guide decision-making aligned with individual taste.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Established positive interactions with returning guests.
Bartender/ Server
Three-sixty Kitchen/ Hilton Doubletree
08.2023 - 03.2024
- Adapted and served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in training new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served food and beverages promptly with focused attention to customer needs.
Server
Fire Stone Pizza & Grill
05.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery and accuracy of orders.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained thorough menu knowledge to sufficiently answer questions and share knowledge regarding menu item sourcing, ingredients, flavor profiles and cooking methods
- Checked guests' identification before serving alcoholic beverages.
- Assisted and supervised set up of event space and coordinated service to multiple dining events.
Bartender
Hilton Garden Inn Hotel
02.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender/Server
Rock and Roll Sushi
09.2019 - 05.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Veterinary Assistant
Briar Creek
11.2017 - 03.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Server
Mia's Italian Restaurant
05.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Dothan High School
Dothan, AL05.2008
Skills
- Strong work ethic
- Honest
- Willingness to learn new skills
- High volume dining
- Food sales and promotion
- Multitasking with attention to detail
- Positive guest interactions
- POS operation
- Reliable and adaptable
- Respectful attitude
- High energy
- Problem-solver
Timeline
Server
Fire Stone Pizza & Grill
03.2024 - 01.2025
Bartender/ Server
Three-sixty Kitchen/ Hilton Doubletree
08.2023 - 03.2024
Server
Fire Stone Pizza & Grill
05.2022 - 07.2023
Bartender
Hilton Garden Inn Hotel
02.2021 - 09.2022
Bartender/Server
Rock and Roll Sushi
09.2019 - 05.2022
Veterinary Assistant
Briar Creek
11.2017 - 03.2021
Server
Mia's Italian Restaurant
05.2016 - 05.2018
Dothan High School
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