Samantha Shaffer

- Ran, managed, and coached at The Lab, overseeing daily operations and ensuring a seamless client experience;

- managed office organization by maintaining inventory and client files, ensuring efficiency, accuracy, and confidentiality;

- responsible for the entire customer journey, from introductions and facility tours to upselling personal training, group training, and membership sales;

- worked with prestigious clients, delivering elite, exceptional service tailored to high-level professionals, athletes, and recovery-focused individuals;

- developed adaptability and problem-solving skills in the fast-paced environment;

- upheld high standards set by upper management, consistently delivering excellence in all aspects of operations;

- managed bookkeeping, created employee schedules, and coordinated client appointments to maintain smooth business operations;

- collaborated with external organizations, donors, and sponsors to host high-profile events and meetings, demonstrating strong organizational and communication skills;

- planned and executed events with elite members of the local and national golf community, showcasing adaptability and multi-tasking abilities;

- conducted interviews and provided onboarding training, highlighting professionalism and confidentiality in handling personnel matters;

- provided specialized training for high-level golfers, military personnel, college athletes, and youth trainees

- Provided a professional and hospitable experience for the clients through regular interaction and coaching;

- maintained detailed client records, demonstrating strong organizational skills and attention to accuracy;

- adapted to shifting priorities by collaborating with other fitness professionals to develop effective training programs;

- exceeded monthly sales targets through effective client communication and service.