Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Samantha Shaffner

Fort Mill,SC

Summary

Driven Sales Associate Manager with a proven track record at Claire’s, adept in leading teams to exceed sales goals through exceptional customer service and relationship building. Mastered inventory control and POS system operation, boosting customer satisfaction and sales conversions. Skilled in conflict resolution and teamwork, consistently. achieving monthly targets by fostering a collaborative work environment. I have three children who I’ve been raising as a single mom. I was a stay at home mom but now that I’m single, I need to work again asap. I am ready and remember all the skills from my jobs in SouthPark mall

Overview

7
7
years of professional experience

Work History

Sales Associate

Delias
10.2014 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.

Sales Associate Manager

Claire’s
04.2011 - 09.2014
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

Education

Associates In Arts - Arts

Stanley College
Stanley, NC
08.2013

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Sales Strategies
  • Complex Problem-Solving
  • POS System Operation
  • Meeting deadlines
  • Merchandising knowledge
  • Upselling
  • Cleaning techniques
  • Adapt to diverse groups
  • Merchandising understanding
  • Payment Processing
  • Policy and Procedure Adherence
  • Inventory Control
  • Building rapport
  • Order Processing
  • Product Recommendations
  • Sales Goals Attainment
  • Display Setup

Accomplishments

*I am a very hard worker

*single mom who needs to work asap

*Graduated in honors

*I have a laptop and can work from home

Timeline

Sales Associate

Delias
10.2014 - 12.2017

Sales Associate Manager

Claire’s
04.2011 - 09.2014

Associates In Arts - Arts

Stanley College

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Samantha Shaffner