Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Shapiro

Austin,TX

Summary

Successful at multi-tasking and delivering prompt and friendly service to all customers. Always maintains a positive attitude during peak hours, and is
always willing to give 100% and nothing less!

Overview

9
9
years of professional experience

Work History

Bartender

Austin Motel
Austin, TX
04.2024 - Current
  • Consistently adhered to recipe standards when preparing both alcoholic and non-alcoholic beverages.
  • Monitored and tracked stocks of various beverage items such as wine, beer, and spirits.
  • Maintained a high standard of cleanliness and sanitation for the bar area, glassware, utensils, and equipment.
  • Assisted customers by suggesting suitable drink options tailored to their specific preferences.
  • Accurately and efficiently processed payments using POS system.
  • Assisted in bar setup for service shift.
  • Monitored alcohol consumption levels of guests to prevent over-intoxication and restrict access to underage drinking.
  • Maintained up-to-date knowledge of bar and menu offerings, optimizing service by efficiently preparing drinks and providing informed food suggestions.
  • Attained expertise in bartending at high-volume events

Food Expeditor

Pool Burger
Austin, TX
06.2023 - Current
  • Maintaining the flow of orders from kitchen to diners
  • Ensuring orders are completed quickly and correctly
  • Assisting with finishing touches on dishes
  • Conducting quality control on each dish
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Greeted customers upon arrival and thanked them upon departure.
  • Checked with customers periodically during their meals to ensure satisfaction with service and food quality.

Prep

Pool Burger
Austin, TX
06.2023 - Current
  • Maintaining clean work space
  • Meeting daily pars
  • Juicing fresh juices for house cocktails
  • Preparing house syrups for cocktails

Barback

Pool Burger
Austin, TX
06.2023 - 03.2024
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items
  • Restocked ice
  • Responded to customer requests promptly and professionally.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Maintained a clean work environment by sweeping floors and disposing of trash.
  • Changing kegs
  • Collecting empty glasses and ensuring there is plenty of clean glassware

Shift Leader

Juice Land
Austin, TX
01.2020 - 03.2022
  • General Labor roles
  • End of day closing procedures
  • POS (toast) closing procedures
  • Inventory management
  • Customer service
  • Reconciling retail, merch, and food orders
  • Completing online orders

Assistant Manager

Juice Land
Austin, TX
01.2018 - 01.2019
  • Deposit drops/bank runs
  • Tip distributing
  • Sitting General Manager when needed
  • Daily product ordering
  • Leadership forecasting
  • Shift supervising
  • Customer service
  • POS troubleshooting

Barista

The Steeping Room
Austin, TX
01.2016 - 01.2018
  • Experience working in high paced, high stress environment
  • Gained knowledge of various teas from various parts of the world
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Resolved guest complaints quickly and efficiently
  • Executing tickets thoroughly and properly in a timely matter during high volume peak hours
  • Inventorying and restocking bulk teas and tea wares

Education

Westlake High School
Austin, TX
01-2013

Skills

  • Hard worker
  • Fast learner
  • Positive attitude
  • Background in customer
    service
  • Organized
  • Flexible schedule
  • Committed team player
  • Up-selling capability
  • Quick problem solver
  • High Volume customer
    service
  • POS troubleshooting
  • Experience with TOAST POS
  • Leadership Qualities

Timeline

Bartender

Austin Motel
04.2024 - Current

Food Expeditor

Pool Burger
06.2023 - Current

Prep

Pool Burger
06.2023 - Current

Barback

Pool Burger
06.2023 - 03.2024

Shift Leader

Juice Land
01.2020 - 03.2022

Assistant Manager

Juice Land
01.2018 - 01.2019

Barista

The Steeping Room
01.2016 - 01.2018

Westlake High School

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Samantha Shapiro