Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Samantha Shapiro

Austin

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

10
10
years of professional experience

Work History

Receptionist Administrator

Chuck Nash Collion
01.2025 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Knowledge in CCC and Tekion
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Bartender

Austin Motel/Hotel San Jose
04.2024 - 06.2025
  • Consistently adhered to recipe standards when preparing both alcoholic and non-alcoholic beverages.
  • Monitored and tracked stocks of various beverage items such as wine, beer, and spirits.
  • Maintained a high standard of cleanliness and sanitation for the bar area, glassware, utensils, and equipment.
  • Assisted customers by suggesting suitable drink options tailored to their specific preferences.
  • Accurately and efficiently processed payments using POS system.
  • Assisted in bar setup for service shift.
  • Monitored alcohol consumption levels of guests to prevent over-intoxication and restrict access to underage drinking.
  • Maintained up-to-date knowledge of bar and menu offerings, optimizing service by efficiently preparing drinks and providing informed food suggestions.
  • Attained expertise in bartending at high-volume events

Bar Back

Pool Burger
06.2023 - 03.2024
  • Maintaining the flow of orders from kitchen to diners
  • Ensuring orders are completed quickly and correctly
  • Assisting with finishing touches on dishes
  • Conducting quality control on each dish
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Greeted customers upon arrival and thanked them upon departure.
  • Checked with customers periodically during their meals to ensure satisfaction with service and food quality.
  • Maintaining clean work space
  • Meeting daily pars
  • Juicing fresh juices for house cocktails
  • Preparing house syrups for cocktails

Shift Leader

Juice Land
01.2020 - 03.2022
  • General Labor roles
  • End of day closing procedures
  • POS (toast) closing procedures
  • Inventory management
  • Customer service
  • Reconciling retail, merch, and food orders
  • Completing online orders

Assistant Manager

Juice Land
01.2018 - 01.2022
  • Deposit drops/bank runs
  • Tip distributing
  • Sitting General Manager when needed
  • Daily product ordering
  • Leadership forecasting
  • Shift supervising
  • Customer service
  • POS troubleshooting
  • General Labor roles
  • End of day closing procedures
  • POS (toast) closing procedures
  • Inventory management
  • Customer service
  • Reconciling retail, merch, and food orders
  • Completing online orders

Barista

The Steeping Room
01.2016 - 01.2018
  • Experience working in high paced, high stress environment
  • Gained knowledge of various teas from various parts of the world
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Resolved guest complaints quickly and efficiently
  • Executing tickets thoroughly and properly in a timely matter during high volume peak hours
  • Inventorying and restocking bulk teas and tea wares

Education

Westlake High School
Austin, TX
01-2013

Skills

  • Hard worker
  • Fast learner
  • Positive attitude
  • Background in customer
    service
  • Organized
  • Flexible schedule
  • Committed team player
  • Up-selling capability
  • Quick problem solver
  • High Volume customer
    service
  • Experience with TOAST POS
  • Leadership Qualities

Education and Training

other

Timeline

Receptionist Administrator

Chuck Nash Collion
01.2025 - Current

Bartender

Austin Motel/Hotel San Jose
04.2024 - 06.2025

Bar Back

Pool Burger
06.2023 - 03.2024

Shift Leader

Juice Land
01.2020 - 03.2022

Assistant Manager

Juice Land
01.2018 - 01.2022

Barista

The Steeping Room
01.2016 - 01.2018

Westlake High School

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