Samantha Sheaman
Spring Hill,FL
Summary
An organized and motivated individual, eager to utilize sales, logistics and operation management skills across diverse settings. Seeking new opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Account and Operations Manager
BBL Freight Inc
Lutz, FL
01.2024 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met and guidelines are followed.
- Maintained relationships with key customers, suppliers, and distributors.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Reviewed contracts with vendors to ensure compliance with company policies and procedures.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
- Analyzed client needs and determined appropriate shipping solutions.
- Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Performed regular follow-ups with clients to ensure satisfaction with services.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Sales Specialist
Lowes Home Improvment
Lutz, FL
11.2016 - 01.2024
- Monitored trends in the industry to stay informed about competitive sales and products.
- Developed and implemented sales strategies to increase customer base.
- Resolved customer complaints in a timely manner.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Participated in team meetings to review progress against objectives set by management.
- Tracked competitor activities, products, services, and prices.
- Operated point-of-sale systems accurately to process payments from customers.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated knowledge of store products and services.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06-2015
General Studies - NOT COMPLETED
Luzerne County Community College
Nanticoke, PASkills
- Operations Management
- Microsoft Office
- Market Trends Monitoring
- Task Prioritization
- Self Motivation
- Time management abilities
- Client Engagement
- Business Development
- Supply Chain Operations
Timeline
Account and Operations Manager
BBL Freight Inc
01.2024 - Current
Sales Specialist
Lowes Home Improvment
11.2016 - 01.2024
High School Diploma -
Hazleton Area High School
General Studies - NOT COMPLETED
Luzerne County Community College
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